Description
About the role
The Product Pilot Program Manager is responsible for end-to-end management of customer pilot programs for pre-GA features at Slack. This role serves as the strategic orchestrator of pilot initiatives, managing everything from initial program setup through legal compliance, customer recruitment, execution, and post-pilot analysis. The ideal candidate will bridge product development, customer success, legal operations, and cross-functional teams to deliver high-quality customer feedback that drives product decisions - all with an eye towards constant improvement and automation wherever possible.
Your Impact - Responsibilities
External Pilot Excellence
Define and Drive Pilot success for all our tier 2 and higher products / features, accelerating speed to insight for our product teams
Document and standardize the end-to-end pilot sign-up, customer onboarding, management, and close-out process across all product teams - leveraging automation and AI wherever possible
Refine and continuously improve pilot methodologies based on learnings from historical launches (Canvas, Huddles, Lists, Workflow Builder, AI features)
Create scalable frameworks that can be adopted across PDE teams regardless of product complexity or target audience
Strategic Partnership & Execution
Partner directly with PDE leads, Slack Research and TPMs to embed pilot processes into every build and launch cycle from conception to GA
Partner directly with product legal teams to uncover levers to expedite Slack-owned pilot contract processes
Streamline nomination process and approvals to standardized how pilot customers are approved and/or rejected based on product priorities and go-to-market fit
Support start to finish pilot execution for every prioritized launch, ensuring consistent quality and measurement standards (includes activities such as pilot record creation, nomination management, external channel stand-up)
Ensure there are clear success criteria for each pilot, including customer value propositions, use cases, and minimum viable measurement requirements
Data-Driven Insights & Feedback Loop
Establish systematic capture mechanisms for pilot insights, learnings, and improvement recommendations
Develop standardized reporting that translates pilot outcomes into actionable product and go-to-market insights
Build knowledge repository of pilot best practices and learnings for organizational scaling
Minimum Qualifications
Bachelor’s degree in Business, Finance, Computer Science, or a related field. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
7+ years experience managing cross-functional programs spanning engineering, product, marketing, and sales teams
Demonstrated ability to create scalable processes and frameworks from ambiguous requirements
Deep understanding of product development lifecycles and launch methodologies
Basic understanding of software development processes and technical product constraints
Familiarity with product analytics platforms (Amplitude, Mixpanel, or similar)
Data-driven decision making with proficiency in analytics tools and metrics frameworks
Smart, humble, hardworking, and collaborative mindset: ready to partner and work cross-functionally to drive consistent value delivery and process improvement
Preferred Qualifications
Experience at high-growth B2B SaaS companies with complex product portfolios
Background in collaboration software, productivity tools, or workplace technology
MBA or equivalent advanced degree in business, product management, or related field
Track record of successful product launches with measurable customer and business impact
Core understanding of enterprise sales cycles and self-serve product adoption patterns
Success Metrics
Pilot program participation rates and customer satisfaction scores
Time-to-insights from pilot initiation to actionable product feedback
Product team adoption of standardized pilot frameworks
Quality of pilot-generated insights as measured by product team feedback and roadmap influence
Customer conversion rates from pilot participants to paying customers post-GA
Why This Role Matters
This position is critical to Slack's continued innovation and market leadership. By creating world-class pilot programs, this role will
Reduce product risk through systematic customer validation
Accelerate time-to-market with higher-confidence launches
Strengthen customer relationships through meaningful collaboration opportunities
Build competitive advantage through superior product-market fit validation
The role offers significant growth potential as Slack's product portfolio expands and our customer base diversifies across segments and use cases.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.