Description

Join our dynamic team in Dublin as a Technical Instructor focused on delivering exceptional 1:Many customer engagements and training classes, empowering individuals and organisations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes, and at key Marketing events. You will show customers how to adopt our products using best practices on the Industry Solutions platforms. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

• Be an SME in Omistudio delivering the full catalogue of training in these clouds.

• Be prepared to pivot into other Salesforce clouds as business needs change and evolve

• Deliver technical, high-standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced. Deliveries range from 90 Minute Hands-on Workshops to multi-day deliveries.

• Ramp up and deliver the following courses within the first year of joining our team

  • OMS335: Design and Administer an Omnistudio Solution

  • OMS435: Build Guided Experiences with Omnistudio

  • IND330: Administer Financial Services Cloud Solutions

• Answer real-time questions from customers and provide additional resources.

• Ability to explain complex features in an easy-to-follow manner

• Ability to demonstrate features and functionality with hands-on demos and exercises

• Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops

• Travel as required to key Marketing events, such as Dreamforce, TDX, etc

• Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies.

• Action Best Practice Insight, including:

  • Product Education

  • Technical Advice

  • Adoption Guidance

• Accelerate Feature / Cloud Adoption through a 1-2-hour workshop delivery.

• Cross-collaboration with the Cloud Success team, including Content Development, Delivery and Technical Support

• Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)

• Maintain a teaching time productivity metric.

Required Qualifications & Experience:

• A bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.

• Overall 3+ years of experience with a minimum of 1 year of relevant work experience on OmniStudio

• Hold a valid Salesforce Certified Platform Administrator certification and Salesforce Certified OmniStudio Developer credential

• Demonstrable ability to translate user requirements into Omnistudio solutions, enable Omnistudio installations and upgrades, design Flexcards, architect Omniscripts, customize data mappers, and develop Business Rules Engine solutions.

• Ability to rapidly learn new and emerging technologies

• Proven success leading customer-facing presentations and engagements

• Experience with virtual training platforms and tools, such as Zoom or WebEx

Preferred Qualifications & Skills:

• Salesforce Certified Omnistudio Consultant certification and/or Salesforce Certified Business Analyst

• Knowledge of Financial Services Cloud Solutions.

• Able to handle objections, prioritise customer issues, and collaborate with the manager and colleagues to effectively drive resolution

• Proven ability to manage time and prioritise activities while performing effectively under pressure

• Support Success and Sales Teams to ensure that customers get maximum value out of the platform.

• Understanding of business analysis, change management, user adoption, release management, and governance

• One of the following languages is preferred but not required: Spanish, French or Portuguese

Soft Skills:

• COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

• EXPERTISE: Working knowledge of industry best practices and implementation experience of the Salesforce product suite

• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

• PASSION: Passionate about Customer Success and a great listener

• CULTURE: Embodies an inclusive culture and is a team player that everyone enjoys working with

• TRUST: Ability to earn the trust of the customer and live the company's core values