Description
The Manager, Compensation Operations is a critical leadership role responsible for driving efficiency, compliance, and excellence across the organization's global compensation programs. The role will lead the delivery and flawless execution of global compensation programs and processes and spearhead transition and transformation efforts, successfully identifying, migrating, and streamlining operational work from the Total Rewards and Mobility COEs into the ES Global Operations team.
Key Roles and Responsibilities:
Program Execution: Oversee the efficient, accurate, and compliant execution of core global programs, including Annual/mid-cycle pay structures, incentive plan administration, Salary corrections, benchmarking processes, and compensation query management.
Roadmap Development: Create and own the roadmap for expanding the scope of compensation and mobility support delivered by the Global Operations Centre.
Operational Transition: Partner closely with Total Rewards and Mobility COE leaders to strategically identify, plan, and execute the successful transition of operational programs and processes into the ES Operations Team.
Stakeholder Engagement: Engage with senior leaders and global stakeholders to build partnerships, understand local nuances, and ensure solutions are agile and aligned with overall business and HR philosophy.
Strategic Alignment: Serve as the Subject Matter Expert (SME), ensuring that all compensation and mobility strategies implemented by the team align with business goals and organizational philosophy.
Team Leadership: Lead, manage, and mentor the existing team of Compensation and Mobility Specialists, fostering a high-performance culture focused on accuracy and customer service.
Compliance & Risk Management
Data Analysis: Analyze operational and program data to identify trends, deliver clear explanations of metrics and impacts, and use data insights to plan for future compensation programs and support business growth/expansion.
Continuous Improvement: Drive standardization and consistent employee experience across aligned regions. Constantly focus on Optimization and Automation of work to bring about significant efficiency gains.
Case Management & Metrics: Oversee the Case Management function, ensuring strict adherence to Service Level Agreements (SLAs), high Customer Satisfaction (CSAT) scores, and other operational metrics.
Required Skills & Qualifications:
12+ years of progressive experience in HR Operations, with a strong emphasis on Total Rewards (Compensation) and Mobility Management.
Proven experience in managing people/teams and demonstrating ability to lead by example to deliver an excellent employee experience.
Strong skills in transition management and a proven, verifiable track record of moving operational work from COEs/Central teams to shared Service Hubs.
Strong project management skills with demonstrated experience managing complex cross-functional projects on-time, identifying and resolving issues and risks.
In-depth knowledge of global compensation models, incentive plans, and employee mobility/relocation programs.
Familiarity with HCM and Compensation systems like Workday, SAP, Peoplesoft, and Beqom, Anaplan etc
Excellent communication skills, including the ability to work and influence senior stakeholders.