Description
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.A fluency in Spanish in addition to English
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment.A fluency in Spanish in addition to English
Key Responsibilities:
- Own the complete end-to-end customer support experience.
- Provide prompt, detailed analysis of technical challenges and business issues.
- Deliver great customer support experience to each customer case.
- Adopt and champion Customer Success mindset through technical support
- Solve technical issues and Integrations
- Take ownership of customer issues through to resolution - including solving, internal communication and providing mentorship on recommended standard methodologies
- Build and maintain Knowledge Base Articles both for internal and external audiences.
- Open and continuous collaboration with your team to increase team spirit and team efficiency.
- Working with Engineering, Sales and relevant team to ensure customer success and satisfaction
Required Skills/Experience:
- Customer-focused or previous customer-facing experience.
- Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.
- Ability to communicate technical concepts clearly and effectively
- Ability to optimally prioritize, multi-task, and perform well under pressure
- Knows how/when to escalate customer issues as required
- Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
- Understanding of database concepts and SQL
- Excellent written and verbal communication skills
- Comfortable interacting with other groups and management - Ability to work with different internal teams (other groups managements)
- Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript.
- Ability to communicate technical concepts clearly and optimally
- Resolve customer service issues and strategically manage sophisticated customer service problems
- Proficient in Spanish in addition to English
Desired Skills/Experience:
- Meaningful experience working in Technical Support
- Previous experience with Salesforce/marketing cloud and its technologies
- Any official Marketing cloud Certification
- Familiarity with Trailhead or a Trailhead Ranger status
- CRM proven experience
- Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
- Experience with SQL and API debugging and database
- Meet the monthly goals on important metrics such as CSAT, Efficiency, Open Case Backlog etc
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