Description
Salesforce is seeking a highly motivated Director of Professional Services for it’s Global Delivery Centre. The ideal candidate will have experience working in a Global Delivery Centre set up and a strong MuleSoft background with a passion for development and growth. As a Director of Professional Services you should have expertise in building strong competency with large teams across geographies. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.
We seek an outstanding and experienced leader who will lead a highly motivated and performant industry focused Services team to deliver maximum value and satisfaction to our customers and teams.
The successful candidate will be a key member of the Leadership Team. You will have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams. Additionally, you will have a track record of success in the following areas:
- Internal and external stakeholder management
- C level relationships and the ability to translate these into revenue
- Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
- People and Organisational leadership
Responsibilities:
- Manage and grow an industry focused professional services team with the top talent and organization structure
- Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
- Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
- Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stakeholders.
- Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
- Build and nurture relationships with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
- Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
- Embody Salesforce values and provide exemplary leadership
Experience/Skills Required:
- Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- 18+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to MuleSoft and integration platforms
- Strong architect experience in MuleSoft and other integration platforms
- Proven success in building a MuleSoft consulting organization with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
- Track record of at least 8 successful MuleSoft architect project implementations.
- Experience of one or more large scale transformation projects successfully completed
- Track record of selling solutions at the C-level
- Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
- Passion for technology and innovation, and a proven “forward thinker”
- Ability to quickly grasp and distinctly explain technology and business concepts
- Strong understanding of business processes and their implementation into enterprise applications
- Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact