Description
About the Role
At Salesforce, our Public Sector business empowers agencies to modernize services, strengthen trust, and deliver mission-critical outcomes using the power of the #1 AI CRM.
We build secure, scalable, and compliant solutions creating trusted digital experiences for our customers. We drive efficiency and help agencies connect with their global customers and constituents in powerful new ways. Our internal public sector teams rely on Salesforce every day to drive operational excellence and deliver value to our customers. Join us to shape the future of technology in the Public Sector.
We are seeking a strategic and execution-focused Change Management Lead to drive holistic, end-to-end enablement across Salesforce Federal. This position will focus on central Salesforce Federal change management for shared tools, processes, and solutions, partnering closely with embedded business change leaders from Sales, Professional Services, and Customer Success to design and execute unified change management strategies that promote adoption, compliance, and efficiency across the ecosystem.
This is a high-impact individual contributor role, operating at the Lead level, responsible for providing a structured, people-centered approach to implementing change. This role enables impacted teams to adapt efficiently, minimizing productivity dips while maximizing engagement, confidence, and compliance in every release.
This role sits at the intersection of change management, compliance innovation, and operational transformation, shaping how we deliver success. This role will ensure each transformation or release achieves measurable adoption, readiness, and sustainability across Salesforce Federal programs.
If you’re passionate about leading change that unites trust, compliance, and end-user success, this is your opportunity to shape the next chapter of Salesforce Federal transformation.
Join us to empower people, accelerate adoption, and deliver lasting impact across one of Salesforce’s most strategic business areas — where change isn’t just managed, it’s inspired.
Your Impact - Responsibilities
Impact Assessment
Evaluate each release or initiative for people, process, and technology impacts using process flows, requirements, demos, and user feedback
Develop a clear understanding of what is changing, who is impacted, and how
Conduct stakeholder impact analyses across Sales, Professional Services, and Customer Success teams
Change Strategy & Planning
Define guiding principles, communication timelines, and enablement tactics aligned with business goals and program objectives
Establish key messages explaining what is changing, why, and when, from the end-user perspective
Develop comprehensive change management strategies and plans for Salesforce Federal initiatives
Stakeholder Engagement
Maintain active collaboration with stakeholder groups, business champions, and program leaders
Build and maintain a stakeholder assessment and impact matrix to tailor engagement levels and ensure alignment
Cultivate trusted relationships across all levels of the organization to drive advocacy and ownership
Enablement & Communications
Create and deploy end-user communications, training, and enablement materials for new tools, processes, and releases
Partner with Product, Engineering, and Release teams to co-develop content, ensuring alignment through HyperCare and ongoing support
Provide accessible user support during HyperCare, deliver job aids, in-app guidance, live and self-paced training (e.g. demo videos, courses) and ensure readiness for long-term adoption
Support incremental feature releases and provide regular enablement offerings as needed
Establish sustainment mechanisms to ensure long-term readiness, adoption, and continuous improvement
Minimum Qualifications
5–7 years of experience in change management, organizational development, or related field
Proven experience leading large-scale technology transformations and system implementations
Strong understanding of change management methodologies
Excellent communication, facilitation, and presentation skills at all organizational levels
Experience working in regulated environments or with government contracting preferred
Proven success influencing cross-functional teams and aligning cross-functional business change management
Exceptional problem-solving and storytelling skills to convey value to both executives and execution teams
Comfortable navigating complex, ambiguous, and evolving business landscapes
Ability to balance quick wins with long-term strategy for business enablement and change strategies
Preferred Qualifications
Experience supporting public sector go-to-market functions or working in regulated industries.
Familiarity with Salesforce internal systems, governance processes, or Salesforce-on-Salesforce practices
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.