Description

About Salesforce

Salesforce is the Customer Company — inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values — Trust, Customer Success, Innovation, Equality, and Sustainability — we believe technology, when designed with empathy and purpose, empowers people to create change that matters.

About Data360

Data 360 is Salesforce’s unified data platform that serves as a real-time single source of truth of customer data in the agentic era. From data management to real-time data processing to data connectivity and ingestion, Data 360 provides easy-to-use tools and easy-to-interpret insights, to help businesses deliver maximum value to their customers at the right time, via the right channels, intelligently, ethically, and responsibly.

The Role

We’re seeking a Senior Director of UX to lead strategy, alignment, and execution across Data 360’s most critical platform experiences. This leader operates at the intersection of design, business, and organizational change, translating a long-term, cross-cloud vision into actionable UX strategies that accelerate Salesforce’s agentic transformation through unified data.

This role requires systems-level thinking, comfort with ambiguity, and deep credibility with VP/SVP stakeholders. You’ll scale design leadership across multiple teams and portfolios, and embed design into high-stakes decision-making. You'll inspire and empower a global design team—removing barriers, establishing clarity, and driving high-impact outcomes at enterprise scale.

Responsibilities

• Define and drive a unified UX strategy across Data 360’s platform experiences.
  Shape executive decision-making through visionary storytelling, customer insights, and cross-cloud alignment tied to V2MOM priorities.

• Architect scalable design frameworks, systems, and governance models that accelerate delivery and ensure experience cohesion across the platform

• Contribute to and cultivate an inclusive, diverse, and collaborative Salesforce UX team and environment

• Build a culture of clarity, autonomy, operational rigor, and innovation, enabling the team to excel in high-ambiguity spaces.

• Recruit, onboard, and develop world-class UX talent across time zones and disciplines.

• Build deep, trusted partnerships with Product, Engineering, Research, CX teams to align priorities and resolve cross-cloud dependencies.

• Translate complex systems into intuitive, data-informed experiences that improve customer understanding and deliver value across the platform.

• Drive delivery of high-quality product experiences through clear vision, strategic alignment, and organizational unblockers.

• Champion accessibility, design-system adoption, and ethical, human-centered UX across all Data 360 surfaces and beyond.
  Guide teams in producing high-clarity prototypes, narratives, and north-star frameworks that influence cross-functional partners and executives.
  
  

Required Qualifications

• 10+ years of experience designing and delivering products in cross-functional teams from start to finish

• 5+ years of direct management experience

• BA/BS or MA/MS in design related field, or equivalent experience

• A portfolio demonstrating experience leading teams to create user-centered design solutions in a variety of design and prototyping tools

• Experience with design systems and designing for web & mobile device experiences

• Experience in design thinking methodologies, from research, design, to building tangible outcomes

Preferred Qualifications

• Experience leading UX for complex enterprise platforms or large-scale distributed systems

• Experience leading design or designing for customer data platforms or large-scale enterprise software

• Strong understanding of data models, metadata, or multi-tenant architecture

• Experience building a culture of strong cross-functional partnerships

• Proven success mobilizing cross-functional teams around a unified long-term UX strategy

Please submit a résumé with links and password to your portfolio. Submissions without portfolios or work samples will not be considered.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.