Description
Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospective.
Identify and troubleshoot obstacles that are hindering the team’s progress.
Promote continuous improvement through retrospectives and feedback sessions
Communicate project status, risks and issues to stakeholders.
Ensure that the team follows the Scrum framework and adheres to Agile principles.
Define and Ensure Metrics related to Quality, Burndowns, Throughput, etc are being followed
Work closely with the Quality Assurance Teams and track quality to ensure the Defect Management metrics meet the desired outcome.
Track the KPIs around Scope, Schedule, Quality and raise flag in case of deviations
Coordinate with Salesforce internal teams including Architects, QAs, Release Managers during key events like Releases and Deployments to ensure smooth releases
Create material and support the Program Managers and internal Technical and Functional teams to drive weekly/ fortnightly status reporting calls
Able to produce various governance dashboards and metrics on PM tracking tools like Jira.
Track team performance with inputs from Technical leads and take corrective action
Accountable for defining, tracking, reporting and improving the Key Metrics and KPI’s for the Salesforce Team
Required skills and qualifications:
Bachelor’s degree in Computer Science or a related field.
Minimum 10 years of overall experience & 3 years of experience as a Scrum Master and Agile Project/Delivery Manager.
Implementation experience in Salesforce projects is mandatory.
Strong knowledge of Agile Scrum principles and practices.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to lead and facilitate Scrum ceremonies with command and control
Preferred skills and qualifications:
General conceptual understanding of programming
Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM) or PMP
SAFe certification and Kanban certification are a plus.
Ability to work collaboratively with cross-functional teams.
Prior knowledge of Agile project management tools, such as Jira.