Description
What is a Solution Engineer Commerce Cloud
Also known as a "Pre -Sales Engineer" or "Sales Consultant," the Solution Engineer is responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in a company's technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
Salesforce Commerce Cloud leverages a team of Solution Engineers who are responsible for pre-sales technical assistance for the sales teams and will perform technical presentations & demonstrations of our platform. The Solution Engineer must be able to articulate technology and product positioning to both business and technical users and be able to identify all the technical and business issues to sales prospects to assure complete customer satisfaction.
Role Description:
Understand and communicate solution messaging at both a technical and business level
Provide industry expertise and guidance to clients
Communicate technical solutions in a business manner
Author and provide presentations both to executive-level and working-level client audiences
Present standard software demonstrations
Provide solution insight paralleling the solution to client needs
Guide prospective clients to the merits and strengths of the Salesforce Commerce Cloud solution
Assist account executives in development of Target Account Selling strategies
Remain current in industry and technology trends
Document all prospective client meetings and decisions in Salesforce.
Articulate market requests and needs to R&D and Marketing organizations in clear, concise manner
Assist account executives in development of proposals and RFI / RFP responses
Organize communications between teams and external vendors to develop solutions
Basic Requirements:
Exceptional oral and written communications skills
Ability to manage multiple prospects and activities concurrently
Strong and creative problem-solving and analytical skills
Highly motivated, persuasive, and success driven personality
Ability to lead and work as part of team
eCommerce experience a strong plus
Preferred Requirements:
Proven track record in giving sales-oriented presentations to executive-level audiences
6- 12 years of sales, marketing, operations, and/or consulting experience in a software company
Successful participation in sales cycles in a pre-sales/consulting role