Description
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
Salesforce’s Machine Learning Platform and Services is foundational to enabling AI development at scale and building production scale enterprise AI applications. We build AI/ML models and agents to drive sales, engagement, retention and monetization efforts.
The Sr. Director of Product, Enterprise AI Applications will:
Lead the vision, strategy, and roadmap for enterprise-grade AI applications that power Salesforce’s ecosystem.
Partner with Sales, Enterprise Analytics, Product, and Marketing to translate customer and stakeholder needs into impactful AI product solutions.
Drive AI-driven transformation across business units. enabling predictive insights, automation, and intelligent engagement.
Collaborate with AI/ML platform teams to ensure models are high-quality, secure, explainable, and scalable.
Influence executive strategy by providing data-backed insights into AI application performance and market trends.
Evangelize the adoption of Salesforce’s AI capabilities internally and with customers.
Key Responsibilities
Define and own the Enterprise AI Applications vision and long-term roadmap aligned with Salesforce’s strategic objectives.
Translate company goals into actionable AI product priorities and milestones.
Partner cross-functionally to deliver high-impact AI applications that drive measurable outcomes in customer success, sales, and marketing.
Build an experimentation and learning culture, driving continuous model improvement through A/B testing and data-driven insights.
Recruit, mentor, and develop a world-class product team that can deliver at enterprise scale.
Foster tight collaboration between Product, Engineering, Research, and Data Science to accelerate AI innovation.
Create a scalable operating model for engagement with pillar teams across the organization.
Partner with GTM teams to communicate product value, influence roadmap priorities, and drive adoption.
Anticipate and mitigate risks related to AI deployment, model drift, and data governance.
Represent Salesforce’s AI vision externally, at conferences, in thought leadership, and with strategic customers.
What We’re Looking For
10+ years of product leadership experience, with a focus on AI/ML-driven products or enterprise software.
Proven ability to build and scale complex AI/ML systems in fast-moving, matrixed environments.
Strong understanding of enterprise AI application development, from model creation to deployment and monitoring.
Deep expertise in AI/ML workflows, data pipelines, and MLOps best practices.
Demonstrated success in leading cross-functional product teams that deliver business value.
Exceptional executive communication and stakeholder management skills.
Experience with A/B testing, multivariate experimentation, and performance analytics.
Familiarity with AI ethics, security, compliance, and governance frameworks.
Strategic mindset with the ability to balance long-term vision and near-term execution.
Comfort operating in ambiguous, rapidly evolving technology environments.
Passion for customer-centric innovation and advancing Salesforce’s leadership in trusted AI.