Description

Salesforce is looking for a support focused Renewals Operations Analyst who will play a crucial role in ensuring company KPI are met and supporting the renewal managers in minimizing attrition. In this role, you will provide expert guidance to Renewals Managers and our partner groups on deal structure inquiries, offering opportunity and contract support, conducting complex deal calculations, and ensuring compliance with attrition and company policies. The ideal candidate will possess a deep understanding of Salesforce renewals process, cross cloud Salesforce product knowledge, and Salesforce policies. This role requires the ability to work independently with minimal supervision in a fast paced environment, make quick informed decisions, collaborate with other specialists and business partners to resolve complex issues efficiently and accurately, and effectively communicate with stakeholders from diverse backgrounds on a global scale.

Responsibilities:

- Manage internal case queue(s) inclusive of owning and triaging the request with leader, perform account forensics, executing the request, providing status updates to the leader, and closing out the case within the designated time frame
- Help drive attrition mitigation by partnering with and guide Renewals Managers in executing transactional to complex cross cloud deals effectively and efficiently, able to explain financial and metric impact to the relevant stakeholders
- Business Partnering: Work with and build relationships with Renewals Managers, Sales, Revenue Recognition, Deal Desk Support, SalesOperations, and Legal to drive deal execution. -Provide suggestions/assistance for contract negotiations or customer satisfaction issues
-Work closely with the subject matter experts to analyze current business processes and workflows to recommend improvements through automation.
-Conducts data quality reviews and audits as needed to ensure accuracy, integrity, and compliance with established standards
- Stay informed on, learn, and provide support for new NPIs and acquisitions to meet the growing demands of our customers

Required Skills/Experience:

- Proven experience in Renewals/Sales Operations, Business Operations or a similar role with a track record of successfully managing and improving processes
- Outstanding analytical and problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations abilities with a keen attention to detail
- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments
- Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment
- Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives.
- Understanding of broader business and financial concepts, adept at managing multiple projects and tasks under tight deadlines in a fast-paced setting
-Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred: Deep expertise in CRM platforms and renewal processes
Team player who excels in a collaborative environment
Proficient in utilizing the Google suite of tools
Experience with Salesforce is considered a bonus