Description
Job Title: Director of Product Management - Salesforce Federal Customer Success (IC)
Location: New York NY
About the Role
At Salesforce, our Public Sector business empowers agencies to modernize services, strengthen trust, and deliver mission-critical outcomes using the power of the #1 AI CRM.
We build secure, scalable, and compliant solutions creating trusted digital experiences for our customers. We drive efficiency and help agencies connect with their global customers and constituents in powerful new ways. Our internal public sector teams rely on Salesforce every day to drive operational excellence and deliver value to our customers. Join us to shape the future of technology in the Public Sector.
We are seeking a strategic and execution-focused Director of Product Management to lead the vision, product roadmap, backlog, and cross-functional alignment for Salesforce Federal’s Customer Success product line. This is a high-impact individual contributor role, operating at the Director level, responsible for translating government compliance, business enabling capabilities, and strategy into product innovation and ensuring our Customer Success teams deliver mission outcomes with confidence and efficiency.
This role sits at the intersection of product strategy, compliance innovation, and operational transformation, shaping how we deliver success to our most regulated customers. As Director of Product Management yo will partner across Product, Engineering, Security, Legal, and Compliance teams to deliver solutions that meet Federal compliance requirements while empowering our teams with intuitive, cutting edge tools and processes.
If you’re passionate about building products that combine trust, compliance, and customer impact, and you thrive in cross-functional, high-visibility environments, this is your opportunity to shape our next chapter.
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.
Your Impact - Responsibilities
Define and drive the product vision and strategy for Salesforce Federal Customer Success within our Salesforce-on-Salesforce ecosystem, aligning to the broader Federal Enclave and Customer Zero vision
Own the roadmap across multiple teams and stakeholders — engineering, security, legal, compliance, business operations, and Customer Success leadership, ensuring alignment on scope, priorities, and execution
Translate government compliance into product innovation, designing compliant yet frictionless solutions that allow our Customer Success teams to manage sensitive customer data while maintaining agility and efficiency
Lead cross-functional collaboration across teams to ensure every enhancement, workflow, and integration meets regulatory expectations and drives measurable business outcomes
Establish the business case and value narrative for compliance maturity as a competitive advantage, enabling our Customer Success organization to deliver faster, more secure, and trusted experiences for government customers
Partner with executive leadership to communicate progress, align priorities, and champion investment in scalable, compliant, and user-centric customer success solutions
Act as a product thought leader by mentoring peers, influencing roadmaps across connected domains, and representing Salesforce Federal in cross-company product alignment forums
Measure success and outcomes through KPIs and operational metrics tied to adoption, compliance posture, productivity, and customer impact
Minimum Qualifications
Bachelor’s degree in Computer Science, Engineering, or equivalent experience
10+ years in enterprise product management, with at least 5 years leading or owning a product or program at scale
Proven ability to deliver products in regulated or government environments
Exceptional communication skills, able to translate technical, compliance, and business concepts into clear narratives for executives and stakeholders
Strong analytical and business acumen with the ability to connect product decisions to strategic impact
Proven success influencing cross-functional teams and aligning business and technical priorities
Exceptional problem-solving and storytelling skills to convey value to both executives and technical teams
Comfortable navigating complex, ambiguous, and evolving business landscapes
Demonstrated ability to translate regulatory requirements into actionable product strategies
Ability to balance quick wins with long-term strategy for business enablement and compliance
Preferred Qualifications
Deep understanding of Customer Success operations in large enterprise or public sector settings
Experience supporting public sector go-to-market functions or working in regulated industries.
Familiarity with Salesforce internal systems, governance processes, or Salesforce-on-Salesforce practices
Knowledge of federal data handling regulations (e.g. FedRAMP, CMMC, IL4, IL6, NIST 800-53) and their impact on product strategy
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.