Description

The Sr Director, Global Policy Governance & AI Readiness is responsible for building and maintaining a modern, enterprise-wide policy governance framework that spans the full Hire-to-Retire (H2R) employee lifecycle. This leader ensures that policies across all employee touchpoints — from talent acquisition and onboarding through performance, mobility, rewards, and exit — are compliant, relevant, consistent, and future-ready.
In today’s Agentic Era, policies are the trusted data foundation that fuels our digital and human agents: the Employee Agent, Manager Agent, ES Ops Agent, and ES Business Partner Agent. This leader will transform Hire-to-Retire policies into accessible, machine-readable assets that embed directly into workflows, powering AI-enabled experiences while maintaining compliance, fairness, and scalability.


Key Responsibilities

Policy Governance & Oversight:

• Establish and lead a global governance framework for Hire-to-Retire policies, ensuring alignment across geographies, CoEs, and regulatory environments.

• Conduct a full audit of existing H2R policies to identify redundancies, gaps, outdated content, and compliance risks.

• Serve as primary governance liaison to the Head of ES Compliance Execution & Process Excellence, ensuring policy updates are prioritized based on risk and compliance remediation needs.

• Define and enforce a standardized H2R policy lifecycle (creation, review, approval, renewal, retirement) that integrates with the compliance execution roadmap to ensure policies support legal requirements and closure of identified compliance gaps.

• Partner with CoEs as subject matter experts, providing challenge, oversight, and governance while respecting content ownership.

AI & Agentic Readiness:

• In partnership with the Knowledge & Data Strategy Lead, establish and govern the structural standards for Hire-to-Retire policies to ensure their seamless translation into machine-readable formats for AI agents and digital workflows.

• Partner with AI and technology teams to embed policy logic directly into key workforce processes and decision points (e.g., hiring, promotions, mobility, offboarding).

• Anticipate future AI use cases across the employee lifecycle and proactively evolve policy frameworks to support innovation and mitigate risk.

Compliance & Risk Management:

• Collaborate with the Head of ES Compliance Execution & Process Excellence and Legal to ensure policies meet global and local legal requirements across the full H2R spectrum.

• Translate compliance gap findings into actionable policy updates, ensuring timely alignment between governance and execution.

• Establish and monitor an exception management framework to balance employee experience with compliance and risk control.

• Maintain auditable trails of H2R policy decisions to support regulatory and ethical AI standards.

Knowledge & Accessibility:

• Partner with the Knowledge and Data Strategy Lead, to ensure we have additional bodies of knowledge available to operationalise new policies or when gaps have been identified in existing ones

• Ensure policy language is employee-centric, inclusive, and clear while being structured for AI integration.

• Drive continuous enablement for HR/ES Business Partners, managers, and employees through policy education, trailhead, and AI-powered policy lookup through our existing training portals e.g Trailhead

Benchmarking & Continuous Improvement:

• Benchmark Salesforce’s H2R policy framework against global peers and AI-enabled governance models.

• Continuously refine policies to reflect changing employment laws, workforce practices, and the needs of an AI-driven workplace.

• Provide insights to ES leadership on compliance risks, adoption trends, and AI readiness across the H2R policy spectrum.

Key Outcomes (12–18 Months):

• A centralized, AI-ready Hire-to-Retire policy repository serving as a single source of truth.

• Key policies prioritised, updated and enforced to directly close high risk and identified compliance gaps

• Increased employee self service on policy related queries, leading to a significant reduction in policy exceptions and workarounds across the employee lifecycle.

• Increased policy adoption and confidence by HR/ES BPs, managers, and employees.

• Clear, auditable compliance across global and local requirements.

• Policies reframed as dynamic enablers of human and digital agents across H2R, not static documents.

• Seamless integration between policy governance and compliance execution, reducing time-to-remediation for compliance gaps.

Reporting & Stakeholder Model:
Reports to: VP, Global ES Operations
Dotted Line Oversight: CoE policy owners/policymakers across Hire-to-Retire

Key Partnerships:

Head of ES Compliance Execution & Process Excellence
Knowledge & Data Strategy Lead
HR/ES Business Partners
Legal and Regional HR Leaders
Employee Relations, Compensation, Talent Acquisition, Total Rewards, Learning, Mobility, Payroll and other CoEs
AI/Tech Enablement Teams

Ideal Profile

• 12+ years of HR, compliance, governance, or policy management experience with end-to-end Hire-to-Retire exposure.

• Strong background in defining and implementing global and regional policy governance within global, complex organisations.

• Experience working at the intersection of HR and AI/digital transformation.

• Exceptional change management and influencing skills, with the ability to bring diverse stakeholders on a transformative journey and drive adoption of new governance structures for Hire-to-Retire policies

• Proven ability to balance compliance rigor with an employee-first, AI-enabled approach.