Description
Salesforce Industries brings the most complete and innovative suite of industry-focused, customer-centric & omnichannel solutions. These industry-specific capabilities as out-of-the-box products with 3 fundamental layers:
An extensive data model.
A complete set of business processes and integrations.
A full range of industry solutions that are used in Public Sector (Public Sector Solutions, Health Cloud, Education Cloud, Social Insurance and Financial Services Cloud)
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM Company?
Role Description
Our team collaborates with our Customers and Partners during the project lifecycle to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive towards the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects.
Senior Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.
Your Impact
Through our extended onboarding program of formal certifications, internal training, knowledge transfer, hands on experience and closely working with other Technical Architects you will become a Salesforce Industries Authority at the forefront of our Architecture offerings, delivering outstanding customer success.
To be successful in the role you:
Ensure scalable and standard methodology solutions to meet and exceed customer needs
Guide the evaluation of business and technical requirements
Build relationships with key collaborators and team members
Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
Align with project and engagement managers to support planning and implementation in close collaboration with the customer
Review and guide project vision and direction, implementation approach and key artefacts
Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
Where required, support pre-sales activities to position Salesforce Services
Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities
Basic Requirements
Prior experience in the Public Sector/Health industry is an advantage.
Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Master Data Management.
Ability to analyze, design, and optimize business processes via technology and integration
Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases
Work independently and as part of a distributed team and a willingness to take ownership of problems
Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Available to travel regionally and occasionally internationally depending on customer needs
Ability to rapidly ramp on Salesforce product via certifications and scenarios and continue the interest to learn and ramp up on an on-going basis
Preferred Requirements
A detailed understanding of Web Services, Data Modeling, Cybersecurity requirements and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
Ability to build and maintain key relationships with C-level / mid-level and key decision makers
Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions
Salesforce Industries and Salesforce Certifications
Affiliated to industry forums such as TM Forum (SID, eTOM).
TOGAF and Industry Architecture qualifications.
Agile Methodology certification such as Scaled Agile Framework.