Description
Join us in reimagining the Digital Customer Experience as a Senior Graphic Designer on our Digital Success Creative Team. We operate like an in-house creative agency, partnering with teams across Customer Success to produce compelling, high-quality visuals that inform, inspire, and engage. Our work spans web graphics, product, marketing campaigns, motion assets, social media content, and beyond—each piece designed to elevate the Salesforce customer journey.
We’re looking for a designer with strong visual taste and the ability to translate complex ideas into intuitive, accessible, and brand-aligned creative. You bring a deep understanding of user-centered design, with a strong point of view and the flexibility to iterate and adapt. You know how to manage multiple projects at once, collaborate across modalities like video and editorial, and bring a high bar for craft and consistency to everything you touch.
If you're a visual communicator who thrives in a fast-paced, collaborative environment and knows how to balance creativity with strategy, let’s talk.
What You’ll Do
Deliver dynamic, accessible, and user-centered design across a variety of formats: web graphics, slides, campaign assets, enablement visuals, and more.
Own end-to-end design work, from initial intake and concepting to final handoff and QA.
Apply strong content hierarchy and visual clarity to support storytelling across editorial, video, and product content.
Collaborate with strategists, editors, video producers, and other stakeholders to bring creative concepts to life.
Translate stakeholder needs, content goals, and user research into compelling visual artifacts.
Ensure consistent application of the Salesforce brand across all touchpoints while contributing to the evolution of our style and templates.
Proactively manage and prioritize multiple design projects and deadlines in a fast-moving, remote-first environment.
Provide thoughtful feedback in design reviews, mentor other designers, and help shape team-wide standards and best practices.
Stay current with design trends, accessibility standards, and creative tools including AI-driven design tools where appropriate.
What We’re Looking For
5+ years of experience in graphic design, visual communication, or a related creative field.
A strong portfolio that demonstrates dynamic, effective design rooted in content strategy and user experience.
Expertise in Adobe Creative Cloud (Photoshop, Illustrator, InDesign), Figma, and Google Slides.
Strong understanding of branding, with experience designing across multiple mediums (digital, print, slideware, social, motion).
Excellent communication and collaboration skills, you’re proactive in sharing work and open to feedback.
Experience working on a collaborative creative team and partnering cross-functionally with editorial, video, UX, and beyond.
Ability to manage multiple deadlines and operate with autonomy in a remote, asynchronous environment.
Proven experience leading design projects with contractors, including providing clear direction, delivering actionable feedback, and managing alignment across internal and external stakeholders.
Experience mentoring or guiding other designers.
Nice-to-Haves
Motion design experience or proficiency with After Effects.
Familiarity with Salesforce products and ecosystem.
Working knowledge of responsive design and exporting assets for web.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.