Description
Are you passionate about storytelling and helping people through video? Do you thrive in a dynamic, ever-evolving, and highly collaborative environment? Do you dream in keyframes and see the world in LUTs? If so, we want you to join our Customer Success Creative Team as a Senior Video Creator!
Our team operates like an in-house creative agency, producing top-tier video content that educates, engages, and empowers our customers. From how-to and troubleshooting to documentary, marketing and social-style videos, we create a wide variety of content that supports and enhances the Salesforce customer experience.
We’re looking for someone who is not just a video editor, but a video innovator, someone who knows how to make content clear, engaging, and helpful like a friend guiding a customer through a tricky problem or getting them hyped about adopting something new. Someone who owns their space, constantly looks for ways to optimize post-production workflows, and stays ahead of the latest trends, including AI video tools. You’re a creative problem solver, a visual thinker, and a team player who thrives in collaboration with strategy, editorial, video, and design peers as well as stakeholders and subject matter experts.
If you have a deep understanding of video production and post-production and are excited about pushing creative boundaries, let’s talk!
Your Impact
As a Senior Video Creator, you will:
Own and optimize post-production workflows, leading projects from media management through final delivery while ensuring efficiency, quality, and innovation.
Contribute to the success of video shoots by executing lighting, audio recording, and camera operation for both in-house and on-location productions.
Create engaging, high-impact video content that helps customers overcome challenges, adopt new tools, and feel supported through clear, friendly, and accessible storytelling.
Balance multiple priorities in a fast-evolving space, adapting quickly to shifting demands while maintaining creative excellence.
Push the boundaries of video innovation by experimenting with new formats, AI-enhanced workflows, and evolving best practices to keep Salesforce ahead in digital storytelling.
Collaborate cross-functionally with editorial, video, and design teammates, as well as stakeholders and subject matter experts, to bring ideas to life and ensure business impact.
Bring a strong voice to the team, proactively refining processes, sharing insights, and helping shape how we work.
Minimum Requirements
Expertise in Video Post-Production – Skilled in media management, editing, color correction, motion graphics, and final output.
Strong on-set production skills, including the ability to set up and operate lighting, sound recording, and camera equipment for professional video capture.
5+ Years of Hands-On Production and Post-Production Experience – Proven track record of producing high-quality video content in a professional setting.
Proficiency in Adobe Creative Cloud – Especially Premiere Pro and After Effects, with strong motion graphics skills.
Ability to Interpret and Execute on Feedback – Comfortable incorporating feedback from multiple stakeholders while maintaining creative integrity.
Strong Video Storytelling and Communication Skills – Able to visually translate ideas into engaging, customer-friendly content.
Experience Managing Multiple Projects – Can juggle multiple deadlines in a fast-moving, often ambiguous environment.
Highly Collaborative Mindset – Works well within editorial, video, and graphic design teams, as well as with subject matter experts and stakeholders.
Ability to Optimize and Innovate Post-Production Workflows – Continuously improving efficiency and exploring new tools, including AI-enhanced video production.
Experience Creating a Variety of Video Content – Comfortable producing how-to, troubleshooting, marketing, and social-style videos.
Portfolio or Reel Required – Applicants must showcase a strong body of work demonstrating post-production expertise.
Preferred Requirements
Experience Editing Demo Videos – Ability to create polished, engaging product demos.
Production Experience – leading field production and basic crew roles
Salesforce Knowledge – Familiarity with the Salesforce ecosystem and its customer success content.
Experience with AI Video Tools – Knowledge of AI-driven video editing, automation, or synthesis tools.
Understanding of Video Accessibility Best Practices – Ensuring content is inclusive and optimized for all audiences.
Background in Optimizing Video for Social and Web – Knowledge of best practices for engagement across platforms like YouTube and social.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.