Description

Own the product strategy, architecture, and operations of the ecosystem that powers Employee Impact and Equality Groups (Employee Impact Hub, Employee Impact Exchange & Equality Group Network). You will be the single-threaded owner across Salesforce Products (Sales/Experience/Service/Data/Einstein/Slack) integrating with Benevity, Epoch, Workday, Slack, Tableau, and Marketing Cloud, delivering secure, scalable features, reliable data, and measurable adoption and CSAT. This is a hands-on technical product leadership role—less program administration, more design, retrofitting, data governance, and integration working in tight partnership with ES Product Management, Equality, Engagement, Impact, Philanthropy, IT/DET, Employee Comms, and other leaders.

What You’ll Do

Product Strategy & Roadmap (Technical)

• Define a product roadmap that sequences features and integrations (Workday, Benevity, Epoch, Slack, MC) using clear acceptance criteria, SLIs/SLOs, and adoption targets.

• Convert leadership, policy and program goals into enforceable platform configurations (perm sets, sharing, approvals, flows, AI/Agents).

• Run backlog, grooming, release planning, and measure outcomes with product analytics.
  

Platform Architecture & Salesforce Administration

• Serve as design authority for data model, declarative automation (Flow) for Apex, Tableau and other third party tool data flows.

• Establish release management (sandboxes, change sets/DevOps tooling), versioning, and UAT practices.

• Define perm set strategy, record access models, and platform security controls.
  

Data, Integrations & Governance

• Design data residency/export to Tableau, Slack, Benevity and more

• Lead integrations (APIs, middleware, platform events) across Workday, Benevity, Epoch, Slack, and internal services

• Stand up data governance (lineage, quality rules, stewardship, PII handling), and establish KPIs.
  

Operations, Reliability & Support

• Create incident management policies and procedures and operational dashboards.

• Implement observability (logs, alerts, adoption/product metrics) and capacity planning.

• Build and maintain knowledge base, admin guides, and enablement for large employee audiences.

Stakeholder & Change Leadership

• Facilitate technical discovery; turn requirements into user stories, sequence diagrams, and config specs.

• Partner with Employee Comms to ship change management comms (release notes, training, MC journeys) that reach up to 75% of the company.

• Manage vendor relationships and SLAs, aligning external roadmaps (e.g., Benevity) to internal priorities.

Required Qualifications

• 7–10+ years in technical product/platform roles (Salesforce-centric), shipping enterprise features and integrations at scale.

• 5+ years Salesforce administration/architecture: data model, Flows, permissioning, working knowledge of Sales, Service, Experience, Tableau & Data Clouds.

• Proven delivery across multi-system integrations (e.g., Workday, Benevity, Epoch, Slack, Tableau/MC) with CI/CD and UAT discipline.

• Strong data engineering literacy (API patterns, ETL/ELT concepts, data contracts, quality rules, PII governance).

• Demonstrated security & compliance experience (RBAC, auditability, privacy regulations) in a matrixed environment.

• Excellent product and project management skills: prioritization, trade-offs, UX enablement, and measurement of adoption and business outcomes.

• Effective communicator to executive leadership, technical, and non-technical audiences; strong vendor and budget stewardship.
  

Preferred Qualifications

• Salesforce Administrator (201) and Data Cloud certifications; and/or Platform App Builder a plus.

• ETL/ELT concepts, PII handling

• Designing Agents & Einstein Capabilities (use-case scoping, tool/routing design, prompt patterns)

• Tableau Certified or related experience

• Experience with migrations & implementations of new platforms

• Background in enterprise software deployments and change management for large employee populations.

• Familiarity with Workday and Slack Apps and integrations

Core Competencies

• Systems thinking with pragmatic delivery

• Deep Salesforce configuration & integration expertise

• Data governance and product analytics mindset

• Clear, audience-aware communication

• Bias for automation, quality, and reliability

• Collaborative leadership with crisp accountability
  

Success looks like: documented schema and security model, disciplined releases, trusted exports to Tableau/MC, reduced integration incidents, and measurable feature adoption—delivered by a single owner who is equal parts technical product manager and platform lead.