Description

The Solutions Product Manager is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using the platform's existing capabilities. This role is hands-on and execution-focused, partnering closely with customer-facing teams and AI agents to transform manual processes into automated workflows. Unlike a traditional PM responsible for product feature development, this role is focused on blueprint creation, process improvement, and identifying automation opportunities while suggesting enhancement to the product through structured feedback.

Responsibilities:

• Partner with customer-facing team leaders to map and analyze customer requirements for new solutions

• Identify operational inefficiencies, manual processes, and automation opportunities for each solution

• Build solution blueprints and workflow automations using current platform features

• Work directly with AI agents and prompting tools to design automated solutions

• Validate, test, and iterate blueprints for accuracy, consistency and performance

• Document solution architecture, demonstrations, and implementation guidelines

• Provide detailed feedback to Product Managers regarding feature gaps and enhancements needed to support solution scalability

• Support rollout and enablement of blueprint solutions across teams and customers

Qualifications:

• 3+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting

• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies

• Proven experience translating business requirements into structured automated workflows or solutions

• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms

• Excellent communication and collaboration skills across both technical and non-technical audiences

• Analytical mindset with ability to measure solution impact through data

• A related technical degree required

Preferred Qualifications:

• Experience in SaaS, AI automation, contact center operations, or customer experience technology

• Experience with prompt design or agent-based automation solutions

• Familiarity with feature prioritization and product feedback processes

• Lean, Six Sigma, or related process certification

Success Metrics:

• Efficiency improvements and measurable reduction in manual work

• Blueprint adoption and usage outcomes

• Quality and clarity of roadmap feedback influencing platform improvements

• Time-to-value and scalability of solution deployments

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.