Description

The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within Salesforce.com compliance policies and related documents are posted accurately within the Salesforce application. Individual must be able to work in a team environment, be self- motivated, and extremely detail-oriented.

Key Responsibilities:

* Review and validate orders to ensure compliance with Salesforce.com policies.

* Process documents sent to Salesforce, send countersigned copies to customers, and manage the flow of documents from intake to storage.

* Process credit memos by reviewing and validating requests, ensuring compliance with company policies.

* Collaborate with finance and sales teams to ensure accurate and timely credit memo processing.

* Review cancellation requests for completeness and accuracy.

* Collaborate with cross-functional teams to resolve any order-related issues or discrepancies.

* Communicate any discrepancies or issues to the relevant teams for resolution.

* Escalate complex issues to the appropriate channels for resolution.

* Work directly with various departments within Salesforce.com including Order Management, Sales Operations, Legal, Account Executives, Customer Service and Collections.

* Continuously monitor and improve the efficiency of order management operations.

Required Skills and Qualifications:

* Support the AMER Pacific hours - 9:00 PM to 6:00 AM

* Must have strong research and problem-solving abilities

* Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly

* Strong organizational and follow-through skills

* Excellent time management skills.

* Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative.

* Must be able to maintain a calm and positive attitude in stressful/time-sensitve situations.

* Flexible to different work hours.

*Strong attention to detail and ability to maintain accuracy in a fast-paced environment.

* Escalate complex issues to the appropriate channels for resolution.

* Proficiency in using Salesforce.com or similar CRM systems is an added advantage.

* Proficiency in using Workday or similar ERP systems is an added advantage.

If you have the necessary skills and a passion for order management, we would love to have you join our team!