Description
About the Role
We're seeking a visionary Director to lead the transformation of Enterprise Learning program operations through AI-enabled innovation and strategic process optimization. This is a pivotal leadership role that will architect the future of how we deliver scalable learning experiences to thousands of employees globally while building the operational foundation for our Enterprise Learning Delivery Center.
As the Director of Program Operations, you'll drive the strategic transformation of our enterprise onboarding, leadership development, and skilling programs at scale, leveraging agentic talent experience technologies and AI to revolutionize how we source, coordinate, and deliver world-class learning experiences.
What You'll Do
Strategic Process Architecture & AI Innovation
Architect and implement AI-augmented program operations that scale facilitation models and processes across global delivery hubs
Design and govern agentic workflows that transform traditional program coordination into intelligent, automated systems
Lead the development of scalable facilitator sourcing and management strategies using AI-enabled matching and optimization
Drive cross-functional collaboration to integrate emerging technologies into learning delivery operations
Operational Excellence & Delivery Center Strategy
Own end-to-end program operations for enterprise onboarding (3,000+ new hires quarterly), leadership development, and enterprise skilling initiatives
Establish operational frameworks and governance models that ensure consistent, high-quality delivery across EMEA, AMER, and APAC regions
Build and optimize resource planning, budget management, and capacity forecasting processes across multiple cost centers
Create data-driven insights and reporting frameworks that inform strategic decision-making and demonstrate measurable business impact
Team Leadership & Stakeholder Management
Lead and mentor a high-performing program operations team, fostering innovation and operational excellence
Partner with global delivery managers, facilitators, and cross-functional stakeholders to ensure seamless program execution
Build strategic relationships with AI/ML teams, technology partners, and vendor ecosystems to drive continuous innovation
Serve as a trusted advisor to senior leadership on operational strategy, resource optimization, and transformation initiatives
Future-State Vision & Transformation
Develop and execute a 3-year strategic roadmap (FY27+) for Enterprise Learning Delivery Center operations
Lead change management initiatives that drive adoption of new technologies, processes, and delivery models
Champion innovation in learning delivery, including virtual/hybrid experiences, AI-powered personalization, and automated program coordination
Establish metrics and measurement frameworks that demonstrate operational efficiency gains and learner experience improvements
What You'll Bring
Required Experience:
10+ years of progressive leadership experience in program operations, learning & development, or transformation roles within global technology organizations
Proven track record of scaling operations across multiple regions with distributed teams and complex stakeholder ecosystems
Demonstrated success implementing AI/automation solutions in learning, HR, or operational contexts
Experience managing large-scale programs serving 1,000+ participants with measurable business impact
Strong background in budget management, resource planning, and operational governance
Strategic & Technical Skills:
Deep understanding of learning delivery models, facilitation at scale, and adult learning principles
Experience with AI/ML applications in people operations, including agentic workflows, automation, and intelligent matching systems
Proficiency in data analysis, reporting frameworks, and using insights to drive strategic decision-making
Expertise in change management, process optimization, and cross-functional program coordination
Leadership Qualities:
Exceptional collaboration and influence skills with ability to build trust across global, matrixed organizations
Strategic mindset with ability to balance visionary thinking with operational execution excellence
Experience leading through ambiguity and driving transformation in fast-paced, evolving environments
Cultural intelligence and experience working effectively across EMEA, AMER, and APAC regions
Why This Role Matters
Join us at the forefront of the future of work! This role is central to Salesforce's vision of creating agentic talent experiences that transform how employees learn, grow, and contribute from day one. You'll have the opportunity to:
Shape the operational foundation of a world-class Enterprise Learning Delivery Center
Pioneer AI-enabled innovations that set new standards for learning operations at scale
Drive measurable impact on employee experience and business outcomes for thousands of Salesforce employees
Lead transformation initiatives that position Salesforce as the leader in intelligent, scalable learning delivery
This is more than a program operations role—it's an opportunity to architect the future of enterprise learning delivery while building a legacy of innovation, excellence, and transformational impact.