Description

Job Details

Job Role: Associate Success Guide

Location: Hyderabad

Shift Timings: Comfortable with AMER Hours (EST Timezone 5:30 PM IST or PST 8:30 PM IST)

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The role of the Associate Success Guide will be to help grow customers’ value and improve adoption. The Associate Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales.

The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge, they deliver value to customers and internal teams.

Your Impact

Usage & Adoption: Offer best practices and technical guidance to boost adoption, support migrations/EOL communications, and drive business outcomes.
Customer Engagements: Deliver 1:1 coaching and handle Success Requests across segments.
Operational Excellence: Work in line with Global Guide SOPs.
Collaboration: Generate positive feedback and contribute to team growth.
Learning : Stay updated through enablement, ACT training, and Trailhead.

Responsibilities

Deliver 1:1 expert coaching sessions and respond to Success Requests with clear, actionable guidance.
Share best practices, product education, and technical insights across multiple clouds and product areas.
Drive proactive engagements for all customers to accelerate feature and cloud adoption.
Lead consultative customer interactions and support cross-functional Success teams.
Contribute to team development by mentoring peers and participating in internal and external enablement initiatives, including content creation.
Engage in ongoing product upskilling efforts and provide feedback to enhance internal programs.
Ensure timely completion of all company-mandated and role-specific ACT training courses.

Required Qualifications & Skills

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role, military experience, volunteer roles, work experience, etc.) - Engineer Degree Preferred
Comfortable with AMER Hours (EST Timezone 5:30 PM IST or PST 8:30 PM IST)
Strong consultative mindset with a customer-first approach.
Ability to communicate, present, and influence effectively across diverse audiences.
Proven aptitude for quickly learning new technologies and thriving in a fast-paced environment.
Skilled at prioritizing, multitasking, and delivering under pressure.
Excellent written and verbal communication skills.

Preferred Qualifications & Skills

Proven ability to manage time and prioritize activities while performing effectively under pressure
Support Success and Sales Teams to ensure customers get maximum value from the platform.
Proven success leading customer-facing presentations and engagements
Able to handle objections, prioritise customer issues, and collaborate with manager and colleagues to effectively drive resolution

Soft Skills

Composure: Excellent customer-facing communication and interpersonal skills, capable of supporting complex engagements.
Expertise: Familiar with industry best practices and experienced in implementing Salesforce products.
Learner: Enthusiastic about continuous learning and understanding new technologies and complex concepts.
Passion: Dedicated to Customer Success and an attentive listener.
Culture: Promotes an inclusive culture and is a collaborative team player.
Trust: Able to build customer trust and consistently uphold company values.
Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.