Description

Director or Sr. Director - Product Management, Responsible AI (RAI) - Technical

We are seeking an experienced, technically fluent Director / Sr. Director of Product Management to deliver Responsible AI capabilities in the Agentforce platform. You will own the strategy and delivery of capabilities that make Agentforce safe, trusted, and assured by default, while enabling the platform to scale to increasingly advanced agentic and multimodal use cases. The ideal candidate brings strong product sense, deep technical fluency, and hands-on experience building systems for AI risk measurement, evaluation, and harm reduction/mitigation.

Key Responsibilities and Focus Areas

You will define, prioritize, and deliver the Responsible AI platform capabilities necessary to assure the next generation of Agentforce products.

1. Platform Responsible AI Innovation

Focused on delivering concrete platform capabilities that customers rely on today and in the next 12 to 18 months.

• Own the roadmap and delivery of platformic Responsible AI capabilities and the supporting AI models that make Agentforce safe and responsible by default.

• Define the product strategy for Responsible AI classifiers/detectors and other assurance capabilities.

• Work to define and deliver automated Responsible AI testing capabilities, enabling customers to create custom evaluations and tests for agentic use cases across trust and safety metrics, including red teaming and scaled evaluation capabilities.

• Deliver customer-facing Responsible AI monitoring, observability, and transparency tools.

• Partner with the Agentforce Platform and Trust Layer teams to deliver innovative Responsible AI capabilities embedded in Agentforce’s existing trust, safety, testing, monitoring, and observability features

2. Protecting Against Emerging Harms (Horizon and Architecture)

Focused on anticipating and mitigating new classes of risk introduced by advanced AI architectures and deployment patterns.

• In partnership with Responsible AI and Agentforce colleagues, identify emerging risks associated with advanced AI systems, including multimodal and multi-agent architectures.

• Proactively design and deliver platform-level mitigations for complex, emergent harms that threaten user trust, such as sycophancy, emotional manipulation, anthropomorphism, paternalism, collusion, and other novel failure modes.

• Partner with research, engineering, and policy teams to ensure Agentforce evolves in step with advances in model capability and deployment patterns.

3. Cross-Functional Leadership, Strategic Execution, and Alignment

• Own and deliver a product roadmap for customer RAI capabilities, including authoring PRDs and aligning with partner teams around clear priorities and success metrics.

• Serve as a critical bridge between product strategy and technical execution, partnering closely with product, science, and engineering teams.

• Learn from/with Salesforce customers to understand generative AI use cases and responsible AI practices, translating real-world pain points into scalable platform features.

• Balance innovation, risk, and delivery in a fast-paced environment where trust and reliability are first-order product requirements.

Qualifications

• Proven experience as a Product Manager, with a focus on AI/ML platforms, LLMs, or Responsible AI.

• Strong technical acumen with the ability to dive deep into complex systems like the Agentforce platform.

• Deep familiarity with Responsible AI (RAI) concepts, governance, and assurance processes

• Ability to thrive in an ambiguous and fast-paced environment and manage high-stakes, large-scale programs that span cross-functional teams.

• Experience with a product development life cycle that includes close collaboration with technical and science teams.

• Demonstrated ability to manage complex, multi-stakeholder projects and build alignment across technical and non-technical groups.

• Willing to question the status quo thoughtfully to enhance team productivity, effectiveness, and culture, while maintaining positive relationships.

Note: This role is Office-Flexible which requires 3 days/week in office - Seattle/Bellevue or San Francisco/Palo Alto.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.