Description
Success Architect, Taiwan
Location: Taipei, Taiwan (Specific city/region, e.g., Taipei, preferred)
About Salesforce:
At Salesforce, the Customer Company, we're igniting the future of business with the powerful combination of AI, Data, and CRM. Guided by our core values, we empower companies across every industry to break new ground and forge deeper connections with their customers. We're also committed to empowering you, our Trailblazers, to drive your performance, accelerate your career growth, and make a real difference in the world. If you believe business is the ultimate platform for change and in companies doing well by doing good, you've found your home.
Solve Complex Challenges. Deliver Technical Excellence. Drive Impact:
Our most strategic customers invest in Salesforce's Professional Services and our Signature Success Plan—our highest level of partnership. This premium offering is designed to unlock continuous innovation, agility, and enduring value, extending far beyond traditional support. Signature Success delivers trusted experts, proactive insights, and tailored engagement precisely when it matters most.
As a Success Architect (SA), you will be a technical expert with deep knowledge of Salesforce products, architecture, and technical strategy. You will work with our most critical customers, advising them on how to resolve their technical and business challenges. You'll have the rare chance to ignite a team's purpose, lead from the front, evolve our strategy, strengthen performance, and establish the groundwork for sustainable growth in this vital market.
If you are a technical leader who thrives on bringing out the best in technology, transforming potential into momentum, and scaling impact across regions, this is the role for you.
What You'll Be Driving
Expert Guidance: Provide best practices for implementing Salesforce products and features, offering expert advice and recommendations on customers' technical issues.
Architectural Excellence: Participate in review boards to evaluate the architecture of customer Salesforce environments, ensuring they are built for scale and success.
Proactive Engagement: Help customers prepare for major Salesforce product changes, such as End of Life notifications, and proactively promote the use of strategic products and features.
Knowledge Leadership: Gather critical product information from product management and create valuable assets (best practices, knowledge articles, FAQs) for customers and internal teams.
Cross-Functional Collaboration: Partner directly with our key customers and internal teams to craft and execute strategic account plans, ensuring perfect alignment with customer goals and delivering measurable, impactful outcomes.
Executive Engagement: Cultivate deep, trusted partnerships with C-level stakeholders, firmly positioning Signature Success as a critical driver of their digital transformation.
What You'll Bring To The Table
Technical Expertise: Deep technical knowledge of Salesforce products, their proper use, and deployment methods, including integration with the broader ecosystem.
Problem-Solving Acumen: Proven ability to effectively communicate, demonstrate value, and influence stakeholders at all levels, including executive leadership.
Customer-Centric Approach: Extensive experience in consulting, technical support, account management, or project management, with a track record of approaching challenges from a customer-centric perspective.
Enterprise Experience: Proven experience with enterprise-level systems and projects, including understanding large-scale technical landscapes and business processes.
Communication & Influence: The ability to analyze technical concepts and translate them into business terms, as well as map technical features to business requirements.
Operational Rigor: Strong prioritization and execution skills in difficult and high-pressure situations.
Regional Market Understanding: Business-level English and Chinese proficiency (reading, writing, and speaking) is highly preferred.
Agility & Resilience: You remain calm and effective under pressure, are energized by complex challenges, and consistently think two steps ahead. You adapt quickly, act with urgency, and are unafraid to lead through ambiguity.