Description

Salesforce is looking for a highly motivated team member to structure, lead, and deliver strategy support for the Customer Success Group’s (CSG) Renewals Organisation. This role will be focused on supporting the renewals motion for all of our products. This role is responsible for strategic planning, business analysis, and executing on a strategy to limit attrition and drive growth across our product portfolio.

This role will be responsible for helping the Renewals teams deliver high performance, establishing a strong operational cadence to achieve our quarterly objectives, providing best-in-class business insights fed by a scalable data-driven approach and leading cross-functional transformational initiatives to take advantage of market opportunities. They will work on a variety of global projects across functions and customer segments.

Deliverables include recommendations on strategic programs, customer segmentation, identifying key focus areas, creating actionable insights, and executing initiatives based on those insights. The successful candidate will regularly brief executives and own various cross-functional initiatives. This person must feel comfortable interacting with senior management.

Responsibilities:

• Propose, identify, & activate growth levers to help the Renewals teams meet their goals

• Design and interpret key performance metrics. Deliver insights & recommendations

• Leverage data to identify and recommend areas of strategic focus for the global renewals teams

• Prepare recommendations for strategic decision making

• Partner with the business to align on goals, challenges, and data needed to support the strategy and proactively make recommendations

• Communicate risk clearly and take the lead in developing resolution strategies

• Work cross-functionally to develop growth plans for various geographies and market segments

• Help prepare and lead quarterly business reviews

Desired Skills/Experience:

Experience:

• Strong experience in sales operations, renewals operations, or management consulting, with strong exposure to B2B go-to-market strategy

• Proven success in sales strategy, renewals strategy, or business operations roles related to business metrics, operations, sales enablement, and revenue growth

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills:

• Strong executive presence and engagement skills

• Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high quality executive presentations

• Flexibility and ability to adjust on the fly to new demands; sense of urgency

• Confident communicator with attention to detail, oral, written, and presentation skills

• Ability to see the big picture, innovate, and adapt to change

• Knowledge of Salesforce products

• Knowledge of Renewals processes

• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.