Description
About Salesforce:
Salesforce is the global leader in Customer Relationship Management (CRM), transforming how businesses connect with their customers. With cutting-edge innovations like Agentforce, which redefines customer and employee experiences, and AI-driven solutions that enhance productivity and decision-making, Salesforce is leading the charge in the age of intelligent automation. Our platform empowers organizations to deliver personalized, efficient, and impactful interactions, driving business success in today’s fast-paced digital landscape.
About the TEAM:
The India Enablement team drives business success by managing key enablement programs and delivering impactful learning experiences. We empower our Sales, Solutions & Leaders with skills, process, product knowledge, and industry insights through hands-on training and world-class content. Through global initiatives, peer learning, and partnerships, we drive learning excellence.
About the Role:
We’re looking for a highly organized, action-oriented Enablement Practitioner (EP) who thrives in a fast-paced environment and has a strong passion for training execution. As part of our dynamic Enablement team, you will be responsible for supporting and executing training programs that empower our Sales, Solutions & Sales Development teams to succeed across South Asia wrt to Onboarding, ongoing & Process Enablement.
In this role, you’ll partner closely with cross-functional teams to deliver high-impact enablement programs focused on Salesforce products, processes, sales skills, and industry knowledge. You will play a critical part in translating business needs into effective learning experiences, ensuring our revenue teams are equipped with the tools, content, and confidence to drive growth and customer success.
Main Responsibilities
Work closely with Enablement Business Partners to understand needs of the business and serve as an expert on catalog of content
Orchestrate and facilitate workshops that leverage global frameworks and subject matter expert communities
Identify subject matter experts and manage adaptation of existing global content to address regional complexities (e.g. language, tool intricacies, etc.)
Be a power-user in all internally-used products and tools and Lead operations of in-region programs:
Manage registration, learner tracking, learner invites, Slack channels
Source data and provide analysis on trends and insights that support quarterly enablement planning process
Build and maintain relationships with stakeholders inside and outside of South Asia Enablement to ensure strong cross-functional collaboration
Partner with the Global Enablement Content team and cross functional experts (Industry Business Partners, Sales Program Managers and Product Marketers) to locate content, or enhance existing materials or create content to address the regional training needs.
Facilitate and run workshop based sessions, also build interaction by simulations, role plays, games and other engagement programs to execute engaging and impactful training programs
Schedule sessions and maintain participant records (e.g., registration, test scores, evaluations, and attendance)
Achieve high quality standards and customer satisfaction scores on delivered programs and measure training impact against associated enablement KPIs (ie participation, close rate, ACV impact)
Target Skills/Experience
Strong interest in facilitating and leading in-person enablement sessions and/or 6-8 years experience.
Ability to use multiple communication channels in an impactful manner to convey key messages to stakeholders across the organization.
Become catalog expert with ability to identify and propose solutions to regional teams and achieve desired outcomes
Ability to quickly build trusted relationships and work effectively with cross-functional colleagues
Self-motivated, accountable, detail-oriented and resourceful
Utilize internal tools to track, report and analyze performance of programs
Change oriented. Works effectively in the face of ambiguity, shifting priorities, and rapid change.
Ability to oversee a variety of projects/programs and supporting tools simultaneously
A passion for learning, with energy and enthusiasm to motivate and engage others and ability to thrive in a fast-paced environment
Excellent attention to detail, oral, written and presentation skills, confident communicator with a flair for storytelling and design thinking
Good knowledge of software sales cycles, pre-sales, sales process, and coaching is prefered
Knowledge of Salesforce product portfolio, sales process with keen understanding of product messaging and positioning in addition to overall industry knowledge