Description
About the role
Salesforce UX is seeking a strategic and detail oriented Senior Designer to support a growing team in shaping all AI experiences across our platform teams. This role is critical in driving coherence and quality across a fast-evolving portfolio of AI-powered features. You will play a key role in executing on our roadmap, by looking holistically across all AI initiatives to identify redundancies, align on shared patterns, and deliver intuitive, high-impact user experiences.
Responsibilities
Collaborate with Lead Designers to design and scale AI-driven experiences across all surfaces (Desktop, Mobile, Messaging, etc.) and user journeys.
Look across all AI workstreams on platform-aligned with our V2MOM priorities-to identify overlapping efforts, streamline user flows, and improve design quality.
Design clear, accessible, and consistent UX patterns that support AI features and make complex functionality approachable.
Translate abstract AI capabilities and concepts into purposeful, user-centered design solutions.
Contribute to and evolve our AI design system and pattern libraries (cross-cloud effort) to support cross-functional consistency.
Partner with product, engineering, research, and content teams to bring designs to life and ensure they meet user and business goals.
Help guide design critiques, user testing, and iteration cycle to validate and refine AI solutions.
Experience + Skills
Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field
4+ years of experience in product design with a strong portfolio of work in complex systems, platforms or AI-enhanced products.
Proven ability to bring clarity and cohesion to large-scale, cross-functional initiatives.
Strong interaction and visual design skills, with an eye for systems thinking and scalability.
Experience using strategic alignment tools to prioritize and align work.
Ability to balance user needs, business goals, and technical constraints.
Excellent communication, collaboration, and organizational skills.
Nice to have
Basic understanding of programming languages such as JavaScript, HTML, and CSS.
Knowledge of front-end frameworks and libraries.
Experience designing for generative AI, LLMs, or machine learning interfaces.
Familiarity with accessibility standards and ethical considerations in AI.
Expertise in Figma, prototyping tools, and design systems at scale.
You’ll join a forward-thinking team designing the future of AI interaction. With visibility across all platform-level AI efforts, you’ll have the opportunity to influence design strategy and execution, ensuring our AI experiences are not only powerful, but consistent and trusted.
More About Design at Salesforce
Our teams craft Salesforce’s enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers.
You’ll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You’ll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You’ll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction. Ultimately, you’ll make products people love to use—tools that make a salesperson’s day more productive, a marketer’s campaign more powerful, and a developer’s app more feature-rich.
If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us!
Please submit a résumé with links and passwords to your portfolio. Submissions without portfolios or work samples will not be considered.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.