Description

POSITION TITLE: Summer-Fall 2026 Co-op intern - Business Analyst, Global Business Growth and Automation

LOCATION: Indianapolis office

CO-OP INTERNSHIP DATES: July - December 2026

To be eligible for this full-time role (40 hours/week), students must be enrolled in a university-sanctioned co-op program that recognizes the internship as an integral part of their curriculum, requiring no concurrent academic enrollment during the term.

DEPARTMENT DESCRIPTION:

As part of the Global Business Growth & Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero (we use our own products), making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released.

TEAM DESCRIPTION:

Salesforce's Quote to Cash (QTC) Innovation team is seeking a motivated College Co-Op Intern to join us for a 6-month immersive experience. This is a unique opportunity to contribute to impactful projects that improve and scale our internal Quote-to-Cash operations. As part of the Global Business Strategy and Operations organization, you will play a key role in analyzing and documenting processes, gathering requirements, and supporting project execution. You will be paired with seasoned Business Analysts and mentored by leaders within the enterprise strategy space.

ROLE RESPONSIBILITIES:

• Collaborate with Functional Leads and Analysts to understand the QTC processes and contribute to the delivery of incremental improvements.
• Assist in the business requirements gathering exercise and documentation process, working with the Business Analysts and business subject matter experts to help translate business needs into clear deliverables.
• Participate in cross-functional meetings, document key decisions, and follow up on action items to ensure project momentum.
• Support the development of solutions by working with Technical Architects and Product Managers to understand how business needs are translated into system solutions.
• Assist with project management activities, including tracking requirements, communicating dependencies, and providing status updates.
• Develop a foundational understanding of Salesforce internal QTC systems and processes.
• Contribute to the documentation and maintenance of business rules and process flows.
• Support the creation of training materials for change management initiatives.
• Assist with ad-hoc reporting and research activities to provide data-driven insights for the strategy team.
• Participate in user acceptance testing (UAT).

MINIMUM REQUIREMENTS:

• Current Junior/Rising Senior pursuing a Bachelor’s Degree, graduating in Spring of 2027
• Strong communication skills: verbally, written and in presentation format
• Strong collaboration and teaming capabilities
• Able to work independently with minimal supervision whilst producing tangible results
• Relevant course work
• Experience with documentation, presentation, and execution of deliverables.
• Experience working effectively in a team setting (e.g., group projects, extracurricular leadership, or prior internships).
• Strong analytical/problem-solving skills, excellent communication (written/verbal).
• Ability to work and adapt effectively in a fast-paced, ambiguous environment.
• Strong attention to detail and ability to work independently.
• A curious mindset and willingness to learn from subject matter experts.

ABOUT SALESFORCE

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.