Description
Salesforce Field Service is one of the fastest-growing businesses in the company, and we are the market leaders. Our customers include many Fortune 500 companies and represent a broad set of industries, including manufacturing, utilities, communications, consumer goods and healthcare.
Our customers rely on our scheduling platform to improve operational efficiency and differentiate their services. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the world’s mobile workforce.
We’re seeking an outstanding Lead Product Designer to help craft the future of our industry-leading Field Service suite. Designers serve a vital role here: from ideation and collaboration on defining our roadmap, via creating the experience of new features, to the craft and finish of every detail in the product. We appreciate designers who are passionate about making customers and their teams successful.
What you'll be doing
Work closely with product owners, engineers, and user research to create a vision for the Field Service product area, articulate it clearly and convincingly, and guide the team through its implementation
Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key partners and leadership
Work cross-functionally with Product and Engineering partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels.
Partner with engineering to ensure that our implementation and user experience are of high-quality, delivering a polished final product
Solicit feedback from your peers, including other product designers and teammates in your product team.
Serve as a bridge connecting design, product, engineering, and marketing teams
Creates ethical and inclusive designs for all users. Advocates for ethical & humane use of AI technologies, encouraging product and engineering management to prioritize inclusive features and bug fixes
What you should have
5-7 years of experience in an individual contributor role, on a Product Design team for desktop or mobile
An outstanding portfolio, showcasing a foundation in Typography, Interaction, Visual Design and Ideation
A robust, autonomous work ethic complemented by an ability to harmonize with and elevate team dynamics.
Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
Ability to distill and reframe problems, then define a framework for resolution, generating clear, sophisticated solutions for complex challenges
An understanding of dependencies between design, front-end and backend technologies and experience using a design system
Outstanding storytelling skills to present your solutions to key partners and leadership
Experience supporting multiple projects successfully and balancing the needs of different work stream
Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment
Experience with prototyping as a means to explore and convey design solutions.
Excellent written and verbal communication skills in English
Proven expertise in making user experiences that are not only intuitive but also accessible, adhering to WCAG and other industry standards.
Proven record of advocating for and implementing inclusive design practices, ensuring that products are usable by everyone, including people with disabilities.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)