Description
Role Overview
The VP of Specialist Solutions for the CBS leads a high-impact team of Solution Specialists across key Salesforce clouds including Tableau, Marketing, Slack, Service Cloud, Revenue Cloud, Experience Cloud, and Commerce Cloud. This role is responsible for shaping how Salesforce brings its full Customer 360 platform to market across CBS industries such as Professional Services, Business Services, TTH, Engineering & Construction, and our vast Commercial & Lifestyle businesses.
This leader is a strategic partner to Sales, Product, and Marketing, ensuring specialists engage early, deliver differentiated platform value, and continuously raise the bar on solution quality, enablement, and execution. The VP plays a critical role in accelerating pipeline, influencing roadmap, and helping CBS customers modernize how they sell, service, and operate.
Key Responsibilities:
Strategic Leadership & Platform Vision
Lead and scale a team of Solution Specialists across multiple cloud products
Define and evolve CBS-relevant solution frameworks that showcase the full Customer 360 platform
Partner with CBS GTM leadership to align specialist strategy to business priorities and growth motions
Drive differentiated platform storytelling that resonates across CBS industries
Sales Partnership & Pipeline Impact
Ensure specialists engage early in account planning alongside Core and Specialist Sales
Embed platform vision into customer roadmaps, transformation programs, and executive conversations
Act as an executive technical advisor on complex, high-value deals
Drive pipeline influence, win rates, and attach through strong specialist execution
Product Partnership & Enablement
Build strong, trusted relationships with Product leadership to influence roadmap and readiness
Ensure specialists are deeply enabled on new releases, roadmaps, and competitive differentiation
Translate product innovation into clear customer outcomes and field-ready narratives
Create feedback loops from the field to Product based on real customer needs
Team Development & Excellence
Build, mentor, and retain a high-performing specialist organization
Establish best practices, coverage models, and specialist engagement standards
Develop clear career paths and growth opportunities for specialist talent
Foster a culture of accountability, collaboration, and continuous improvement
Cross-Functional Collaboration
Partner closely with Sales leadership to optimize specialist deployment and coverage
Collaborate with Marketing and Industry teams on messaging and solution positioning
Work with Customer Success to ensure smooth transitions and long-term adoption
Share learnings and scale best practices across the broader Solutions organization
Required Qualifications:
Experience
10+ years in enterprise software, with deep experience in solution engineering or technical sales
5+ years leading and scaling technical or specialist teams
Proven experience driving revenue impact through platform-led solutions
Strong track record partnering with Sales leadership and engaging executive buyers
Technical & Platform Acumen
Experience across multiple Salesforce clouds (e.g., Service, Revenue, Commerce, Analytics, Slack)
Ability to clearly articulate Customer 360 platform value and business outcomes
Strong understanding of how modern services, digital, and data platforms support CBS industries
Leadership & Skills
Exceptional people leader with a history of developing top talent
Executive-level communicator with strong storytelling and presentation skills
Strategic thinker with strong business acumen
Highly collaborative, with the ability to influence across Sales, Product, and Marketing
Results-oriented operator who balances vision with execution
Success Metrics
Team & Execution
Specialist engagement effectiveness and field satisfaction
Talent retention, growth, and internal promotion pipeline
Coverage model efficiency and specialist utilization
Business Impact
Pipeline influence and acceleration in CBS accounts
Win rates and platform attach with specialist engagement
Customer satisfaction and executive reference-ability
Strategic Outcomes
Adoption of CBS-specific solution frameworks
Strength of Product partnerships and field readiness
Measurable impact on how Salesforce brings Customer 360 to market in CBS