Description

Job Responsibilities:

Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers

Be the customer’s first point of contact post-sale and welcome them warmly into the ecosystem

Deliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of Products

Use your consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.

Provide relevant recommendations specific to customers’ business needs

Create tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met

Build positive relationships with both internal and external business partners, contributing to broader goals and growth.

Actively leverage and contribute to the overall knowledge base and expertise of the community

Experience

Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills. Ability to hold the attention of a large group of attendees

Relevant 3rd-level degree or equivalent qualification.

2+ years of relevant work experience helping customers achieve full business potential through technology.

Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.

Able to apply customer success concepts, practices, and procedures to help drive customer success.

Comfortably navigating conversations with stakeholders at all levels, Administrators to C-suite

Qualifications and Skills:

Must have

* Technical Skillset- 2-3 years of experience in any of the Industry Cloud products or Revenue Cloud advanced

* Business Acumen - ability to discuss customer’s business needs and expected business value across various industries and company sizes.

* Communication Skills - convey ideas and solutions clearly and effectively

* Presentation Skills - ability to hold the attention of and speak to a varied group of stakeholders from Admin to C-suite

* Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy. Customer-focused approach and engagement style.

* Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome

* Technical Acumen - experience with software solutions and ability to learn new technology fast

* Problem solving skills - thinking on your feet and finding solutions independently or in a group setting

* Organizational Change - accepting change as a constant and ability to thrive in a dynamic environment

Advantageous

* Salesforce Certifications - Salesforce Admin, Advanced Admin, Platform app builder and/or Consultant Certifications are an advantage

* CRM Platforms - Hands-on experience with a CRM platform suite and associated applications (Salesforce preferred)

* Project management - understanding of Project Management principles to apply

* Software implementation - experience with successful software implementation/roll outs, in-depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy

* Data literacy - ability to create and read reports and data

* Ability to prioritize and perform effectively under pressure