Description
We are hiring for a Solution Engineering Senior Manager/Director to lead our Enterprise Solutions team within our pre-sales organisation in Taiwan.
This leader will play a critical role in deeply aligning with Sales Leadership, acting as a strategic partner to drive revenue growth, refine sales strategies, and ensure our customers achieve success with Salesforce solutions. By fostering strong collaboration with Account Executives and other stakeholders, this leader will help shape deal strategy, enhance customer engagement, and create a seamless partnership between sales and solution engineering.
Role Overview:
As the Solution Engineering Senior Manager/Director, you will lead a high-performing pre-sales team, supporting them in delivering exceptional technical sales support and thought leadership. You will guide the team through complex sales cycles, help craft compelling solution strategies, and enable them to position Salesforce effectively against competitors. You will also partner with sales and cross-functional teams to drive operational excellence and innovation in how we engage with prospects and customers.
This role requires a leader who can challenge the status quo, drive Agentic AI transformation, and bring a strong understanding of the evolving landscape across different industries.
You will represent Salesforce at an executive level, providing thought leadership and strategic guidance to both internal teams and customers.
Key Responsibilities:
Lead, mentor, and grow the Enterprise Solution Engineering team, fostering a culture of collaboration, innovation, and technical excellence.
Develop and execute sales strategies to position enterprise solutions effectively, ensuring alignment with customer business objectives.
Establish a deep partnership with Sales Leadership, acting as a trusted advisor to ensure alignment between technical and business strategies, influencing account plans, and driving joint success.
Proactively collaborate with Account Executives and Sales teams, embedding Solution Engineering into the sales cycle early to shape deal strategy, increase win rates, and enhance customer engagement.
Coach and empower Solution Engineers to deliver compelling demonstrations, technical workshops, and value-driven conversations with customers.
Drive innovation and best practices in pre-sales engagements, continuously improving how we demonstrate value and differentiation.
Own executive relationships with key technical contacts at customers and deliver thought leadership through industry point-of-views (POVs) and strategic engagements.
Ensure exceptional customer experiences, aligning our solutions to customer business objectives and ensuring impactful engagements.
Champion Salesforce values and promote a diverse, inclusive, and high-performing team environment.
Support team growth and development, identifying, hiring, and onboarding top talent while fostering continuous learning and career advancement.
Act as an escalation point for strategic deals, guiding the team through complex challenges and collaborating across departments to remove obstacles.
Create industry specialist depth aligned with sales & activate across segments, leveraging DSEs, expert units and other industry resources to deepen industry specialisation across all segments (enterprise, commercial, SMB)
Partner with other functions to maximise industry GTM for high priority industries in alignment with sales
Create & sustain industry teaming across all segments
Experience & Skills Required:
12-15 years of proven leadership experience in Solution Engineering (Pre-Sales) within the enterprise software industry, incl. leading high performing teams in complex solutions sales cycles.
Experience with positioning Salesforce CRM and the broader portfolio of Salesforce solutions in a complex Enterprise and Industry context.
Deep understanding of customer buying behaviours, business transformation, and industry trends
Track record of success in the Taiwan market, building relationships at C-level and driving solution-based selling.
Business level of spoken and written English, Native level of Mandarin
Passion for coaching and developing technical teams, fostering a growth mindset and continuous learning.
Demonstrated ability to drive revenue and meet KPIs, while balancing team development and operational execution.
Strong analytical capabilities, with the ability to prioritise and manage multiple strategic initiatives.
Exceptional communication, presentation, and storytelling skills, with the ability to translate complex technical concepts into business value.
Strategic thinking with a customer-first approach, able to develop and articulate compelling sales strategies.
Proven ability to collaborate cross-functionally, working closely with Sales, Product Management, Marketing, and Customer Success teams.
我們正在招募一名 Solution Engineering Senior Manager/Director，負責領導台灣市場的企業解決方案預售 (Pre-sales) 團隊。
此領導職位將扮演關鍵角色，與業務領導團隊 (Sales Leadership) 深度結盟，作為驅動營收增長與精進銷售策略的戰略夥伴，並確保客戶能透過 Salesforce 解決方案取得成功。透過與客戶經理 (Account Executive) 及其他利害關係人的緊密協作，您將協助制定交易策略、提升客戶參與度，並在銷售與解決方案工程團隊之間建立無縫的夥伴關係。
職位概述
身為Solution Engineering Senior Manager/Director，您將領導一支High performing的預售團隊，支援其提供卓越的技術銷售支援與Thought Leadership。您將帶領團隊應對複雜的銷售週期，協助制定具競爭力的解決方案策略，並確保 Salesforce 在競爭對手中脫穎而出。此外，您將與銷售及跨部門團隊合作，在客戶接洽過程中推動卓越營運與創新。
此職位需要一位敢於挑戰現狀、推動 Agentic AI (代理型人工智慧) 轉型，並對台灣各產業演進趨勢有深刻理解的領導者。您將代表 Salesforce 參與高層決策，為內部團隊與客戶提供戰略指導。
主要職責
團隊領導與發展： 領導、指導並擴展企業解決方案工程團隊，培養協作、創新與技術卓越的團隊文化。
銷售戰略執行： 制定並執行銷售策略以有效定位企業解決方案，確保與客戶的業務目標保持一致。
戰略夥伴關係： 與銷售領導層建立深厚的夥伴關係，擔任值得信賴的顧問，影響客戶開發計畫並共同驅動成功。
銷售協作： 主動與客戶經理 (AE) 合作，將解決方案工程提早導入銷售週期，以型塑交易策略、提高成交率並強化客戶互動。
團隊教練： 指導並賦能解決方案工程師，使其能進行極具說服力的產品演示、技術工作坊，並與客戶進行以價值為導向的對話。
推動預售創新： 在預售環節中導入創新做法，持續優化展現產品價值與差異化的方式。
高層關係維護： 建立並維護與客戶技術決策層 (如 CTO/CIO) 的關係，透過產業觀點 (POV) 提供戰略性指引。
優化客戶體驗： 確保卓越的客戶體驗，將解決方案精準對接客戶需求，達成具影響力的專案成效。
人才與文化： 實踐 Salesforce 核心價值，推動多元共融、高績效的團隊環境；負責頂尖人才的招募、入職與持續職涯發展。
專案升級處理： 作為關鍵交易的升級處理點，引導團隊應對複雜挑戰，並協調跨部門資源排除障礙。
產業深耕： 根據銷售需求建立產業專家深度，利用 DSE (區域解決方案工程師) 與專業單位，強化在企業、商務與中小企業 (SMB) 市場的產業專業化。
職能要求
領導經驗： 具備12-15年的企業軟體產業解決方案工程 (Pre-sales) 領導經驗，曾帶領高績效團隊處理複雜的解決方案銷售週期。
產品知識： 熟悉 Salesforce CRM 及旗下完整產品組合，並能在複雜的企業與產業情境中進行定位。
市場洞察： 深刻理解 台灣市場 的客戶購買行為、數位轉型趨勢及產業特性。
市場實績： 在台灣市場有成功的實務紀錄，具備與 C-Level 高層建立關係並推動「以解決方案為中心」銷售模式的能力。
語言能力： 具備商務英語聽說讀寫能力，母語程度中文
教練能力： 熱衷於教練與開發技術團隊，培養成長型思維與持續學習的氣氛。
成效驅動： 具備驅動營收並達成 KPI 的能力，同時能兼顧團隊發展與營運執行。
溝通敘事： 卓越的溝通、簡報與敘事能力，能將複雜的技術概念轉化為具體的商業價值。
戰略思考： 具備以客戶為中心的戰略思維，能制定並闡述具吸引力的銷售策略。
跨部門協作： 具備強大的跨部門協調能力，能與銷售、產品管理、行銷及客戶成功團隊緊密合作。