Description

Overview of the Role

We are looking for a technical Product Leader to guide the future of "Customer Zero" for Salesforce’s internal implementation of Agentforce for Sellers. In this role, you will own the end-to-end product lifecycle for one of our critical Agent pillars, transforming how our sellers engage with customers and close deals.

As part of the Global Business Growth & Automation (GBGA) team, we are at the forefront of innovation within Salesforce. We partner with our internal product, business technology, sales, and revenue teams to deliver cutting-edge tools and platforms for Salesforce employees. We are an agent-first organization, using our own technology to augment our workforce with autonomous agents. We work deeply within the Salesforce platform to ensure that we are Customer Zero (we use our own products), making the most of the Salesforce platform by rapidly launching new features to our employee base as they are released.

The Product Innovation & Architecture team is dedicated to driving product innovation & optimizing Salesforce solutions to deliver an unparalleled Lead-to-Cash (L2C) experience. We embody the principles of Customer Zero with a persona-centric, agent-first approach to scale solutions.

Role Specialization

• Sales Agent – Account Intel, Research, & Strategy Agents

  • Focus: building agents that act as a super-analyst for every seller.

Responsibilities

1. Product Strategy & Governance (The "What" & "Why")

• Own the Agent Charter: Define the "Soul" of the agent. Responsible for defining Agent's persona, authority levels (Read vs. Write vs. Nudge), and routing logic.

• Manage the Council and Strategy: Represent your Agent’s scope and roadmap to the Sales Agent Council, ensuring alignment with the broader ecosystem and preventing collision with other agents.

• Cross-Agent Orchestration: Partner with other Agent Owners to ensure seamless "handshakes" between the all Sales-facing agents so the customer experience is unbroken.

• AI Evangelism: Educate broader internal teammates on the "realm of possibility" for Agentforce, driving awareness and adoption across the broader organization.

2. Technical Co-Development (The "How")

• Platform Architecture: Leverage deep knowledge of Salesforce Core & Data Cloud to fuel the agent, determining where the data lives and how the agent accesses it.

• Prompt Engineering & Tuning: Sit side-by-side with DET Engineers to write system prompts, test "Golden Paths," and tune agent responses in real-time.

• Data Integrity: Partner with the Content and Data management teams to ensure your agent is ingesting "human-ready" content and treating it as "machine-ready" truth.

3. Execution & Adoption

• Lifecycle Ownership: Drive the full Agent Development Lifecycle: JTBD > Charter >Build > Test > Monitor > Tune.

• Analyst Guidance and Backlog: Guide the work of Agent Business Analysts to produce detailed test scripts, conversation logs, and edge-case mappings, while maintaining a healthy, prioritized project backlog that aligns with the L2C roadmap.

• Feedback Loop: Monitor feedback channels and telemetry. Go beyond simple bug tracking by constantly analyzing agent responses for drift and performance degradation. Interpret these patterns to distinguish between minor tweaks and critical behavioral gaps that drive roadmap pivots.

Required Skills/Experience

Technical Expertise and AI Fluency

• Salesforce Platform Mastery: 6+ years of experience experience in Salesforce Platform architecture, including governance, and globally scaled solutions. You must be fluent in Flow, Object Modeling, Permissions, and Data Cloud.

• AI/LLM Fluency: Experience with Generative AI, Prompt Engineering, and Conversational Design.

• Learning Obsessed: Committed to continuous learning to ensure the team remains at the forefront of AI technology within the L2C employee experience.

• Design Thinking: Expert level problem solving skills with a competency in design thinking and creative solutioning.

Consulting and Strategic Mindset

• Ambiguity Navigator: Ability to work with ambiguity and deliver results in "grey areas," pivoting quickly as AI technology evolves.

• Strategic alignment: Ability to define practical solutions that align with corporate strategy.

• Consultative Approach: Ability to translate customer needs into user stories and prototypes with high attention to detail, organization and process.

• Sales Empathy: A keen eye for user experience, mixed with an understanding and empathy for the sales process.

Communication and Leadership

• Executive and Technical Communication: Strong ability to draft and deliver vision to all levels of executive leadership, balanced with detailed technical articulation for development teams.

• Cross-Functional Leadership: Ability to facilitate leadership discussions, drive consensus on prioritization, and communicate program changes effectively.

• Influence & Alignment: A collaborative leader capable of gathering diverse teams, aligning them on common goals, and driving action across peer groups without direct authority.

• Storytelling: Ability to use storytelling to explain complex concepts in language that connects with stakeholders.

Collaboration and Soft Skills

• Works well with others: This is a leadership role that requires the ability to gain trust and alignment of a variety of teams across the business. Must be able to gather people together and align them on a common goal, then influence and drive action in peer teams.

• Active Listening: Attentive to others’ points of view; demonstrates strong listening and questioning techniques to deeply understand underlying issues.

• Team Engagement: An inquisitive, positive, "roll-up-your-sleeves" attitude with a focus on building trust and positive personal branding within the team.

Desired Skills/Experience

• Product Leadership: Proven experience (Manager+) owning a roadmap, prioritizing backlogs, and managing senior stakeholders (Directors/VPs).

• Sales Domain Experience: Deep understanding of the L2C lifecycle and empathy for the day-to-day reality of a Seller.

• Data Compliance Policy Experience: Experience with Policy adherence, this role is accountable to vetting solutions within our Legal, Security & Ethics policies.