Description
We are seeking a transformation-driven, customer-facing Assets and Operating Model Lead, ideally a former Solution Engineer with deep field experience, to redesign and scale the next generation of ways of working within the Chief Customer Officer (CCO) organization.
As part of the CCO Transformation Office (What if), this role sits at the crossroads of internal transformation and real customer interactions. You will identify new practices, run experiments both internally and with selected customers, industrialize what works, and embed agentic workflows across all CCO teams.
Beyond internal efficiency, this role ensures that our assets, demos, and operating models resonate with real customer needs, reflect field reality, and elevate the quality of every customer interaction.
You will own and pilot the CCO assets strategy in France, including anticipation and preparation of what is showcased during key customer-facing moments (e.g., World Tour, executive briefings, QUBE sessions).
You act as a bridge between customer conversations, field insights, and scalable operating models.
This is a pivotal team-lead role in making the CCO AI-native, more efficient, more standardized — and more impactful for customers.
What We Offer
A key role in the company’s Agentic transformation agenda, at the center of the customer zero strategy
Early access to new tools and participation to pilots
A collaborative, fast-paced environment with autonomy and high visibility both in France and with HQ
An innovative working space at the QUBE, collocated with the rest of the CCO Transformation team
The ability to grow into expert roles in strategy, product adoption, value, or transformation
Responsibilities
Lead internal agentic adoption and champion Customer 0 workflows across the CCO.
Redesign key workflows using AI-in-the-flow to free time for higher-value customer interactions.
Run structured experimentation cycles (hypothesis → pilot → measure → scale).
Define and track transformation KPIs such as cycle time, reuse rate, productivity gains, and customer-facing efficiency metrics.
Identify, curate, and continuously improve customer-facing assets (demos, templates, frameworks, playbooks) based on real customer feedback and field usage.
Define assetization strategies that increase reusability, consistency, and customer impact.
Launch and pilot an Asset Factory, coordinating Innovative Assets Specialists to ensure standardization and reuse are embedded into every new way of working.
Partner with SEs and AEs on selected strategic accounts to test, refine, and validate assets directly with customers.
Ensure demos and assets clearly articulate customer value, transformation outcomes, and agentic benefits.
Participate in selected customer meetings, workshops, and QUBE sessions to observe, test, and refine operating models and assets in real conditions.
Act as a thought partner to SEs during complex discovery or demo preparation, especially on agentic and AI-powered workflows.
Coordinate with the Agentic Transformation Strategist to anticipate key events and proactively build an asset catalog aligned with priority industries and themes.
Own run-of-show, narrative, and demo flow for key customer-facing events, in close collaboration with Marketing teams.
Act as a team lead (without hierarchical management) to align contributors and ensure cohesive execution across assets, pilots, and transformations.
Foster a culture of experimentation, pragmatism, and customer obsession within the contributor community.
Experience & Skills
We are looking for a hands-on operator with strong SE DNA and transformation capabilities.
Former SE strongly preferred, with mastery of Salesforce discovery, demos, and customer workflows
10+ years of experience
Strong appetite for AI, automation, and new ways of working
Proven ability to structure operating models, build frameworks, and drive standardization at scale
Strong communication, synthesis, and storytelling skills
Ability to lead cross-functional contributors and motivate teams without formal management
Comfortable with ambiguity and fast-paced transformation programs
SaaS or customer-facing experience is a strong plus
Fluent in English and French