Description
Salesforce UX is seeking a Sr Design Manager to support a growing team in shaping all AI experiences across our platform teams. This role is critical in driving coherence and quality across a fast-evolving portfolio of AI-powered features. You will play a key role in executing on our roadmap, by looking holistically across all AI initiatives to identify redundancies, align on shared patterns, and deliver intuitive, high-impact user experiences.
You will play a crucial role in creating intuitive and delightful user experiences for our suite of products. You will collaborate with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience. Your primary responsibility will be to understand user needs, conduct user research, and translate insights into innovative design solutions that align with Salesforce's design principles and business objectives. Through your expertise in UX design, you will drive the development of user-centred designs that enhance customer satisfaction and increase product adoption.
Key Responsibilities
Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders
Serve as a bridge connecting design, product, engineering, and marketing teams
Work closely with product owners, engineers, and user research to create a vision for the product area
Oversee multiple web and mobile application features, interfaces, and experiences
Create designs that adhere to and extend the existing style guide
Generate detailed final design specs that inspire accurate developer builds
Work with developers and quality experts to deliver a polished final product
Promote and educate others on new interface guidelines and design patterns
Mentor new design staff
Set the vision for a product’s creative identity, articulate it clearly and convincingly, and guide the team through its implementation
Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes
Preferred Requirements
Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field
Proven experience (typically 10+ years) as a UX designer, with a strong portfolio showcasing your design work for web and/or mobile applications, ideally within enterprise software or SaaS products
With min 2 yrs in a people managerial role , managers High impact UX designers
Deep understanding of user-centred design methods and standard processes
Demonstrated desire to continually improve on processes
The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines
The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
Self-motivation; ability to produce results both independently and as part of a team
Strong communication and active listening skills, with an ability to build and develop close, trusting relationships
Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations
Ability to distil and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
Demonstrated behaviours, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust
Expert knowledge of current design tools such as Figma and ability to quickly learn new tools as they emerge
Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities
Experience designing and thinking in design systems, not just single-purpose apps
An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
More About Design at Salesforce
Our teams craft Salesforce’s enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers.
You’ll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You’ll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You’ll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction. Ultimately, you’ll make products people love to use—tools that make a salesperson’s day more productive, a marketer’s campaign more powerful, and a developer’s app more feature-rich.
If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us!
Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.