Description
Forward Deployed Engineer Senior
About the Role
We are seeking a highly accomplished technologist to join our Forward Deployed Engineering Team as a Lead Forward Deployed Engineer. This role focuses on architecting and delivering complex AI-driven and Agentforce-powered enterprise solutions.
You will serve as a trusted technical advisor to strategic customers, translating business challenges into scalable architectures and guiding the design and deployment of intelligent automation systems. This role demands deep architecture expertise, strong consulting acumen, and hands-on experience delivering enterprise AI solutions.
Your Impact
Architect Agentic Systems: Design complex Agentforce solutions including multi-agent orchestration, prompt frameworks, and autonomous workflows.
Design AI Grounding Architectures: Lead development of RAG frameworks, vector database integrations, and knowledge grounding strategies.
Lead Technical Design: Facilitate architecture workshops and produce enterprise solution blueprints.
Define Data & Integration Strategy: Architect enterprise data ecosystems integrating Salesforce Data Cloud and external platforms.
Serve as Escalation Authority: Diagnose and resolve complex architectural and delivery challenges.
Drive Pre-Sales Advisory: Support solution envisioning, technical discovery, and scope shaping.
Influence Product Innovation: Provide Voice of the Customer feedback to product and engineering teams.
Mentor & Enable Engineers: Lead knowledge-sharing and technical enablement initiatives.
Roles, Skills & Responsibilities
Translate business requirements into scalable technical architecture, solution blueprints, and phased implementation roadmaps.
Architect multi-cloud Salesforce implementations spanning Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and industry solutions.
Design robust data models, object relationships, and enterprise data structures to support scalability, reporting, and governance.
Define automation strategy leveraging Flow, Apex, approval frameworks, and orchestration aligned to business processes.
Architect secure sharing and visibility using role hierarchy, OWD, sharing rules, and Shield patterns when required.
Design and govern enterprise integration architectures using REST/SOAP, middleware, and event-driven patterns; integrate Salesforce with ERP/Finance/CPQ/Marketing Automation/data platforms.
Define identity and access strategy using SSO, OAuth, SAML, and enterprise security standards.
Architect large data volume (LDV) solutions including indexing, archiving, performance tuning, and governor-limit-aware patterns.
Establish enterprise data governance: data quality, enrichment, privacy, retention, and compliance.
Define custom development strategy using Apex, LWC, APIs; lead code reviews and enforce patterns, reusability, and best practices.
Establish DevOps and release frameworks using Salesforce DX, CI/CD pipelines, Git/version control, environment strategy, and release governance.
Lead architecture risk assessments, performance impact analysis, and serve as escalation authority for complex issues.
Lead Architecture Review Boards and provide design approvals for enterprise initiatives.
Facilitate discovery workshops, solution envisioning sessions, and technical design reviews with customer stakeholders.
Agentforce delivery: Experience in at least 2 end-to-end Agentforce projects with involvement in discovery, solution design, implementation, rollout, and defining the customer roadmap for enhancements.
Hands-on working knowledge across Agentforce capabilities including: Agent development, Agent security / access controls, guardrails ,Deployment & environment strategy, testing approach
Expertise supporting agent deployment, testing, and release management, including functional testing, grounding validation, and regression testing across environments.
Expertise in troubleshooting agent behaviors including hallucinations, grounding gaps, orchestration failures, and integration errors.
Experience with monitoring agent performance, refining prompts, and optimizing response quality based on user feedback and usage analytics.
Strong stakeholder communication skills with ability to present architecture and trade-offs to senior technical and business audiences.
Strong problem-solving skills including troubleshooting complex multi-system failures and driving RCA.
Certifications (Required):
Salesforce AI Specialist and Data Cloud Consultant
Agentforce Legend Badge
Salesforce Application Architect or System Architect (highly preferred).
Platform Developer II (preferred).
Consulting & Client Engagement Skills
Own executive client relationships.
Lead strategic transformation conversations.
Drive account expansion and growth strategy.
Represent delivery in executive steering forums.
Align technology programs to business value realization.
Executive presence and leadership maturity.
Strong decision-making and judgment.
Organizational influence and stakeholder management.
Coaching and talent development mindset.
Conflict resolution and negotiation skills.