Description
As the Senior Director of Technical Program Management for Sales Cloud, you will be at the helm of the world’s #1 AI CRM. You aren't just managing schedules; you are the strategic engine driving the execution of Agentforce Sales Cloud. You will lead a high-performing team of TPMs to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine the sales lifecycle. This is a high-visibility leadership role requiring a blend of deep technical fluency, operational rigor, and the executive presence to navigate C-suite priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift.
Key Responsibilities
Strategic Operating Model: Define and evolve the Sales Cloud operating model. Align vision, business goals, and resource allocation across global engineering and product cohorts.
Executive Stewardship: Serve as a trusted advisor to C-suite and SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
Operational Excellence: Drive high-cadence forums and "Deep Dive" reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met.
Organizational Transformation: Act as a catalyst for change within Product & Technology, fostering a culture of "Beginner’s Mind" innovation while maintaining the rigor of a world-class SaaS delivery engine.
Portfolio Governance: Oversee the end-to-end lifecycle of the Agentforce Sales Cloud portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
People Leadership: Recruit, mentor, and elevate a world-class team of TPMs, scaling their impact and aligning their growth with Salesforce’s long-term AI strategy.
About You
Great Manager: You have a well established record of building and growing teams and managing leaders at the Sr Director level and being able to navigate personnel issues
The Bridge Builder: You possess a rare ability to translate complex technical roadmaps into business value for non-technical stakeholders.
Grace Under Pressure: You lead with composure in high-stakes environments, leaning on a sense of humor and a solution-oriented mindset.
The Innovator: You don't just optimize the world as it is; you have a knack for architecting "what could be" in the realm of AI and automation.
Qualifications
10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment.
5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams.
Deep SaaS Expertise: Comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale.
Executive Presence: Exceptional communication skills with the ability to drive consensus across a global, matrixed organization.
Education: Bachelor’s degree in Engineering, Computer Science, or a related technical field. Master’s or MBA preferred.
Preferred Attributes
NPI Mastery: Familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions.
AI Fluency: Foundational knowledge or training in AI frameworks and their application in enterprise software.
Certified Leadership: Professional Agile Scrum certifications (CSP-SM or CSP-PO)
In office (Atlanta, GA, Dallas, TX or Indianapolis, IN) expectations are 36 days/a quarter to support customers and/or collaborate with their teams.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.