Description
As an Account Executive (Service Cloud) you will be part of a team focusing on the Italian markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.
Responsibilities
Demand Generation:
- Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
- Create new leads from systematical prospecting of Service leaders
- Leverage business from new & established relationships.
Customer Focus:
- Define the contribution of a service transformation to an overall account specific vision and plan
- Define and pitch the specific value of a service transformation to prospect’s management
- Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
- Strategise, negotiate & close business on VP and CxO level
Scale your business
- Define and execute a plan to accelerate growth of our already fastest growing solution
- Be top of mind at your peers in the extended sales team
- Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques
Trusted advisor
- Be a trusted advisor for customer service transformation to our customers and prospects
- Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events
- Have a specific point of view on the future challenges and opportunities in customer service
Required Skills:
- Extensive background in service applications and/or operational Customer Service Management
- Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
- Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
- Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
- Proven ability to work well as part of an extended sales team.