Description

The Senior Specialist, Agentic Talent Development provides critical program/project management, operational support, and facilitation for all India-specific leadership development initiatives. This role ensures seamless execution, last-mile coverage, and operational excellence for programs serving 1000+ managers across South Asia.

About This Role:

With over 1,289 managers across India and South Asia, operational excellence is critical to ensuring every manager receives world-class development. This role will be the backbone of program execution, ensuring flawless delivery, 100% coverage, and exceptional participant experience across all India-specific initiatives.

Key Responsibilities

Program/Project Management

• Own program/project management for all India-specific deliveries including:

  • Manager 101: Ensure 100% coverage in partnership with global team

  • Culture of Feedback: Ensure 100% coverage across India (1000+ managers)

  • Manager 101 Virtual: Full facilitation and production management

  • Manager Circles: Program management, operations, and co-facilitation

• Serve as Point of Contact (POC) for India program impact and data tracking

• Manage venue booking, logistics, collaterals, and participant communication for all programs in partnership with local CO-ordination/Operations.

• Ensure last-mile coverage and completion tracking for all mandatory manager programs

Delivery & Facilitation

• Facilitate Manager Circles focused on targeted leadership capabilities

• Ensure last mile coverage for Culture of Feedback Sessions (20+ sessions).

• Co-lead and facilitate virtual enablement sessions for India-based managers

• Provide on-demand facilitation support for Discovering Salesforce

• Deliver High Impact Teaming (HIT) sessions as required by the business

• Serve as virtual producer for Manager 101 Virtual sessions in region

Operations & Coordination

• Ensure venue availability and flawless program coordination for all in-person sessions

• Drive 100% capacity utilization for Manager 101 in partnership with Team Membre.

• Drive 100% capacity utilization for Culture of Feedback in partnership with Team Member.

• Manage operational responsibilities including registration, communications, and technical production

• Support monthly process enablement training logistics and coordination

Success Measures:

Program Management and Seamless program coordination for all initiatives Achieve 100% capacity utilization for Manager 101 (in partnership with Sr Manager) Achieve 100% capacity utilization for Culture of Feedback (in partnership with Sr Manager) Excellence in virtual producer/operational responsibilities with high participant satisfaction On-time program completion rates above 95% Zero critical operational issues or logistics failures

Required Qualifications:

• Strong program management and operational coordination experience

• Experience supporting delivery of learning programs at scale

• Excellent organizational skills with high attention to detail

• Proven ability to manage logistics for virtual and in-person programs

• Strong communication and stakeholder coordination skills

• Technical proficiency with virtual learning platforms and production tools

• Ability to work independently and proactively solve problems

Preferred Qualifications:

• Experience with leadership development programs

• Facilitation skills and interest in growing as a facilitator

• Background supporting Informatica or acquisition integration programs

• Experience working in India or South Asia markets

• Familiarity with Salesforce tools and systems

• Experience with data tracking and reporting for learning programs

Key Competencies:

• Operational excellence and attention to detail

• Program coordination and multi-tasking ability

• Problem-solving and proactive issue resolution

• Collaboration and partnership

• Continuous improvement mindset

• Data tracking and reporting

• Flexibility and adaptability