Description

State & Local Government Slack SE

Governments don't just need better software; they need a better way to work. The mission is clear: transform the Public Sector from fragmented legacy systems into a unified, AI-powered "Work OS."

We are looking for a Solution Engineer to be the face of Slack as the primary user interface for the entire Salesforce ecosystem. You won't just be doing demos; you’ll be architecting the "Front Door" to the mission—where humans and AI agents collaborate in real-time to serve citizens faster. You'll build relationships with key executives and technology leaders, selling directly to IT and agency leaders, while owning the technical elements of a value-oriented sales cycle. You'll showcase how Slack's next-generation user experience—powered by AI, Slackbot, and Agentforce—enables government teams to work smarter and deliver mission-critical services more effectively.

Why This Role Matters

• Defining the "Next Gen" Experience: You will lead the charge in showing how Slack + Salesforce + Agentforce creates a seamless experience that replaces the "tab-switching" fatigue of modern government work.
• AI Frontier: You’ll be at the forefront of the Slackbot revolution, demonstrating how autonomous agents live and breathe within Slack to automate workflows.
• Public Sector Impact: Your work directly helps agencies respond to crises, manage digital transformation, and improve the lives of millions of citizens.

What You’ll Do

• Partner with Account Executives: Drive complex, multi-stakeholder deal cycles across State & Local Government agencies to solve diverse mission-critical challenges in citizen services, public safety, infrastructure, and community engagement
• Partner with state and local agencies: Design Slack-based solutions that drive value and significant impact in service delivery, operational efficiency, and citizen outcomes
• Evangelize the "Slack-First" Strategy: Show Public Sector CXOs how Slack acts as the conversational interface for Salesforce and third-party data.
• Architect Agentic Workflows: Design and demo how AI Agents (Slackbot & Agentforce) can be triggered, managed, and monitored directly within Slack channels.
• Scale the Knowledge: Enable the broader Salesforce Public Sector team on how to lead with "The Power of One"—positioning Slack as the primary engagement layer for all Salesforce clouds.

What you should have

• A Master Storyteller: You don't just list features; you paint a picture of a better future. A knack for delivering compelling presentations and product demonstrations to government audiences
• The "Slack-Fluent" Architect: You understand that Slack is a platform (APIs, Workflows, Integrations), not just a messaging tool.
• AI Enthusiast: Understanding of how modern AI tools like Slackbot and Agentforce transform work and enable autonomous task completion
• Public Sector Savvy: You understand the unique security, compliance, and cultural nuances of government agencies.
• Recommended 4-6 Enterprise years of sales engineering or solution consulting experience in a SaaS organization
• Slack Experience
• Experience selling to State & Local Government agencies, with understanding of public sector procurement processes, compliance requirements, and mission-driven priorities
• Ability to thrive and adapt to a rapidly evolving product and market that will define the future of work in the public sector

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.