Description
Role Overview
Join our world-class Customer Success Employee Success Business Partner (ESBP) team. This Senior Director-level role supports account-aligned organizations within Salesforce and partners directly with senior Account Success leaders driving long-term vision and strategy for our most high-impact businesses.
We are seeking a strategic HR/ESBP leader who embodies our culture and values, with a strong track record of influencing executive stakeholders and delivering measurable business results in complex, fast-paced technology environments.
In this role, you will align people strategy with business objectives, enabling growth, innovation, and organizational effectiveness across a large-scale portfolio.
Key Responsibilities
Executive Partnership & Strategic Advising
Serve as a trusted advisor to senior leaders.
Influence business and talent priorities through strong executive relationships and professional credibility.
Partner with leadership teams to understand business goals, product roadmaps, and technical strategies that impact workforce planning and organization design.
Workforce Strategy & Organizational Design
Proactively advise on workforce planning, location strategy, organizational structure, skills evolution, and long-term capability building aligned to cloud growth objectives.
Lead organizational design efforts in high-growth and transformation environments.
Act as a change agent as the organization evolves in response to market dynamics, competitive pressures, AI-driven innovation, and technological advancement.
Talent Strategy & Leadership Development
Lead and execute end-to-end talent planning processes, including succession planning, leadership development, and high-potential identification.
Assess leadership capability and accelerate development within highly technical, product-driven environments.
Drive employee engagement and retention strategies in partnership with leadership.
Equality, Inclusion & People Programs
Partner to advance Equality initiatives, including representation strategy, talent movement, recruiting alignment, and targeted development efforts.
Collaborate with Centers of Excellence (CoEs) and global HR/ES teams to design and implement scalable people initiatives.
Ensure seamless execution of employee success processes and programs.
Data-Driven Decision Making
Analyze business trends, product strategy shifts, and talent metrics to inform proactive, data-driven people strategies.
Translate insights into actionable solutions that enhance performance and organizational effectiveness.
Key Qualifications
Demonstrated change management expertise within fast-paced technology organizations.
Deep HR/ES business partner experience diagnosing complex organizational challenges and mobilizing effective solutions.
Strong talent assessment and leadership development capabilities in engineering and product environments.
High business acumen with the ability to connect talent strategy to financial and operational outcomes.
Proven ability to build trusted partnerships with senior leaders.
Results-oriented with a strong drive to create meaningful organizational impact.
Education & Experience
8+ years of HR/ES business partner experience.
Bachelor’s degree required.
Advanced degree in Human Resources, Organization Development, Business, or related field strongly preferred.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.