Description
About the Role
The Solutions Product Manager is responsible for designing, implementing,
and optimizing automated business process solutions ("Blueprints") using the platform's existing capabilities. This role is hands-on and execution-focused, partnering closely with customer-facing teams and AI agents to transform manual processes into automated workflows.
Unlike a traditional PM responsible for product feature development, this role is focused on blueprint creation, process improvement, and identifying automation opportunities while suggesting enhancement to the product through structured feedback.
Responsibilities
● Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
● Identify operational inefficiencies, manual processes, and automation opportunities for each solution
● Build solution blueprints and workflow automations using current platform features
● Work directly with AI agents and prompting tools to design automated solutions
● Validate, test, and iterate blueprints for accuracy, consistency and performance
● Document solution architecture, demonstrations, and implementation guidelines
● Provide detailed feedback to Product Managers regarding feature gaps and
enhancements needed to support solution scalability
● Support rollout and enablement of blueprint solutions across teams and customers
Qualifications
● 5+ years of experience in Product Management, Process Automation, Business
Analysis, or Solutions Consulting
● Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
● Proven experience translating business requirements into structured automated
workflows or solutions
● Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
● Excellent communication and collaboration skills across both technical and non-technical audiences
● Analytical mindset with ability to measure solution impact through data
Preferred Qualifications
● Experience in SaaS, AI automation, contact center operations, or customer experience technology
● Experience with prompt design or agent-based automation solutions
● Familiarity with feature prioritization and product feedback processes
● Lean, Six Sigma, or related process certification