Description

The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere.

About you...

Loves to wear multiple hats.

Leaps tall buildings in a single bound-bringing the whole team with you.

Keen reader of people, culture and tea leaves; builds the relationships to make things happen.

Highly functional in a dynamic, challenging environment.

Comfortable bending between the tactical and strategic.

Top notch executive presence and communications superstar.

Able to balance the needs of infrastructure delivery with an agile mindset.

Top 5 reasons to join our team:

Thrive in a culture of ownership, delivery, and innovation.

Drive the end-to-end delivery of world-class technology solutions.

Be a catalyst for change in the realm of World-Class Technology and Products.

Enjoy a hyper-transparent flow of information, conversation and ideas.

Innovate and invent the future of Agile and Social program management.

Responsibilities:

• Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for the service ownership maturity model program.
• Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the service ownership program.
• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
• Ensure data is collected to appropriately assess the level of maturity of the service owner to inform decision making for mitigating risks and resolving issues.
• Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement.
• Anticipate and aggressively remove obstacles that slow down or prevent the service ownership maturity model program from a successful organization wide adoption.
• Drive for clarity to keep teams moving forward.
• Provide “go to” leadership, transparency and visibility to the entire Technology & Products organization.
• Seek to continuously grow by proactively seeking and embracing constructive feedback.
• Providing the same level of feedback to colleagues to encourage an open and collaborative culture.
• Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers.
• Build plans and mitigations to address pain points to ensure the alacrity of the service ownership maturity model program.

Required Skills & Experience:

• 6+ years of strong technical program management experience.
• 3+ years of solution management experience for infrastructure, software, or online services (SaaS experience)
• Solid understanding of DevOps/Live Site, Service Ownership and the transformation needed to adopt this paradigm shift within an organization
• Thorough understanding of infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Agile/Kanban experience in an infrastructure environment is not required, but an understanding of agile and an ability to think agile is required.
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support.
• Experience as a Product Manager and/or Product management a plus.
• Experience with Portfolio Management.
• A service oriented minded person who “Thinks Customer”.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.