Description
As the Director of Business Operations, you will serve as the strategic engine for the Informatica Customer Success EVP, orchestrating an ecosystem. You will sit at the intersection of strategy and execution, ensuring our leadership team moves with the speed and precision required in the Agentic Era.
Your mission is threefold: Maximize the EVP’s impact, Operationalize our global customer strategy, and Synchronize cross-functional execution across the Salesforce landscape.
Core Responsibilities
Strategic Orchestration: Architect and manage the business’s V2MOM (Vision, Values, Methods, Obstacles, and Measures). You will track progress, hold stakeholders accountable, and ensure high-level goals translate into daily action.
Performance & Retention Operations: Drive the "deep inspection" of critical business health metrics, with a primary focus on meeting annual attrition targets. You will support the planning cycles and intervention strategies required to ensure the organization hits its scorecard benchmarks and maintains a high-performance culture.
Executive Leverage: Partner with the EVP to prioritize high-value engagements. You will lead briefing cycles, design presentation narratives, and ensure the EVP is positioned for success in every internal and external interaction.
Operational Rhythm: Design and maintain the "heartbeat" of the organization. This includes overseeing QBRs, Company Kick-off engagement (CKO), and leadership summits, ensuring these forums focus on the right strategic levers.
High-Stakes Engagement: Oversee global customer interactions and executive escalations. You will define measurable outcomes for customer meetings to ensure every touchpoint drives long-term value.
Business Intelligence & Flow: Act as a bridge between the EVP and the broader team. You will manage the budget, triage information flow, and represent the EVP in key meetings to accelerate decision-making.
What We’re Looking For
The ideal candidate is a high-EQ operator who can "zoom out" to see the 30,000-foot strategy and "zoom in" to fix a tactical bottleneck.
Experience: 5+ years of high-level strategy & operations or consulting experience within a global SaaS environment.
Strategic Mindset: Proven ability to drive the Salesforce V2MOM method or similar goal-setting frameworks to achieve measurable results.
The "Glue" Factor: Exceptional relationship-building skills. You can navigate a matrixed organization and influence leaders without needing formal authority.
Communication Mastery: You can distill complex business challenges into clear, executive-ready briefings and presentations.
Agility: Comfort operating in a fast-paced, "get things done" culture where priorities can shift alongside AI innovation.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.