Description
Role Overview
We are seeking a visionary Senior Technical Architect with a deep specialization in the Retail and Consumer Goods (RCG) sector and mastery of the Salesforce ecosystem.
In this role, you won't just be designing systems; you will be a Trusted Advisor, guiding our premier RCG clients through complex digital transformations. You will bridge the gap between ambitious business goals and robust technical execution, maintaining a "Full Stack Mindset" that covers everything from high-level discovery to hands-on deployment.
Core Responsibilities
Architectural Leadership: Lead the end-to-end design and architecture of complex, multi-cloud Salesforce solutions specifically tailored for RCG challenges (e.g., Trade Promotion Management, Consumer Goods Cloud, Omni-channel commerce).
Trusted Advisory: Act as the primary technical point of contact for stakeholders. Proactively suggest best practices based on the "latest and greatest" Salesforce releases (including Data Cloud and Einstein AI).
Cross-Cloud Innovation: While rooted in Salesforce, you will explore and integrate solutions across other Industry Clouds and third-party ecosystems to ensure the business receives the most efficient solution.
Discovery to Go-Live: Own the technical and functional scope throughout the project lifecycle. This includes leading discovery workshops, defining requirements, and ensuring a smooth transition to Go-Live.
Team Orchestration: Provide technical governance and mentorship to large, diverse teams of developers and testers, ensuring code quality and architectural integrity.
Hands-on Excellence: While your focus is strategic, you are willing and able to "get into the weeds" to solve high-complexity technical hurdles or build Proof of Concepts (PoCs) when required.
Required Skills & Experience
Domain & Technical Expertise
RCG Specialist: Extensive experience navigating the Retail and Consumer Goods landscape, including deep knowledge of B2B/B2C trends and supply chain touchpoints.
Salesforce Mastery: Proven track record in Salesforce architecture, with a focus on Consumer Goods Cloud, Sales/Service Cloud, and Experience Cloud.
Complex Engagements: Experience leading at least 3+ large-scale, complex Salesforce implementations for global RCG brands.
Full-Stack Mindset: Comfort working across the entire stack—from UI/UX considerations and Apex/LWC development to complex integrations and data architecture.
Required Qualifications & Experience
Domain & Industry Expertise
12+ years in IT with at least 5+ years specifically in the Retail/Consumer Goods domain.
Proven track record of delivering at least 2–3 large-scale, complex engagements for global RCG brands.
Deep understanding of RCG-specific flows: Route-to-market, Retail Execution, Trade Promotion Management (TPM), Scheme Management and B2B/B2C Commerce.
Technical Prowess
Salesforce Mastery: Extensive experience with Apex, LWC, Integrations (REST/SOAP/Middleware), and Salesforce Shield.
Architecture Frameworks: Strong knowledge of TOGAF or similar frameworks; expertise in designing for high-volume data and complex security models.
Certifications: Application/System Architect certifications and at least 6 domain badges. Agentforce certification is highly preferred
Leadership & Soft Skills
Stakeholder Management: Exceptional ability to manage expectations and influence decision-making among diverse stakeholder groups.
Agility: Willing to explore non-traditional Salesforce solutions or external integrations to find the right fit for the business.
Technical Ecosystem Focus
Category
Focus Areas
Salesforce Clouds
Consumer Goods, Sales, Service, Commerce, Marketing, Data Cloud.
Integrations
MuleSoft, Kafka, ERP (SAP/Oracle) integration patterns.
Specialty
Large-scale data migration, AI/Einstein implementation in Retail.