Description

At Agentforce, we deliver AI-first platform services, and autonomous agents that seamlessly integrate into workflows across Customer 360. With the industry’s most trusted Agentforce Platform, we empower customers, employees, and partners to build and scale AI agents that drive productivity, personalization, and transformation. Together, we are building the future where AI is not just a tool but a trusted collaborator, amplifying human potential and unlocking new possibilities for every business.

We are looking for a Principal Engineer who will be responsible for the technical design and hands-on implementation of core features enabling the interoperability of agents across the Agentforce Platform and the broader agentic ecosystem. We are a highly collaborative team that moves fast. We work across Salesforce Core as well as Off Core tech stacks.

As a key technical leader in this organization, you will contribute directly to the platform in the following areas:

• Lead the implementation of technical designs for the API & SDK strategy of the agent life cycle.

• Drive the technical design and execution for the support of industry protocols such as A2A & MCP.

• Implement solutions for the efficient orchestration of agents in complex topologies.

Your responsibilities include:

• Drive the technical design and implementation of key platform components that support the long-term plan of the Agentforce platform. Translate architectural vision into high-quality, concrete execution.

• Collaborate with Product Management to refine and translate product requirements into technical specifications and designs.

• Contribute to the platform’s overall technical strategy, communicating design decisions and tradeoffs to the engineering team.

• Mentor and guide senior engineers and technical leads, promoting engineering best practices and technical excellence.

• Set and enforce high technical standards within the Platform organization, including participation in the architecture governance framework (e.g., design reviews, coding standards).

• Drive technical alignment across related Agentforce product portfolios.

Minimum Requirements:

• Bachelors or Masters in Computer Science or Engineering

• At least eight years of experience in platform architecture (SaaS) with at least three years of experience in a similar leadership role

• Demonstrable experience and interest in architecting complex and scalable platform; expert level knowledge of relevant architecture/ design principles and patterns

• Proven experience and strong desire to lead, with experience leading cross functional architecture teams

• Advanced relationship management and communication skills, including partnering and consulting with senior leaders/C-level roles

• Strong skills in critical thinking, decision making, problem solving, and attention to detail

• Get-it-done attitude

Preferred Requirements:

• Strong understanding of Generative AI technologies and trends

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.