Description
Salesforce Experience Services is a multidisciplinary team that combines strategy, design, technology, and change to help organizations reimagine how people work and engage with digital systems. We transform complex enterprise systems into intuitive, high-impact experiences by blending human insight with deep technical understanding.
Our teams operate at the intersection of experience design, platform architecture, and AI-accelerated delivery. We believe that the future of enterprise transformation requires professionals who can design experiences and build them — rapidly translating ideas into working solutions.
We foster an environment that values curiosity, experimentation, and collaborative problem-solving. Teams operate with a strong consulting mindset, partnering with customers across industries to deliver meaningful outcomes through Salesforce and modern digital platforms.
Role Description
We are seeking an Experience Engineer — a hybrid role sitting at the intersection of UX design, front-end engineering, and platform architecture. The Experience Engineer designs and builds user experiences that are both elegant and technically viable, bridging the gap between design concepts and working software.
This role combines interaction design capability with hands-on UI development, enabling rapid prototyping and delivery of digital experiences within the Salesforce ecosystem and beyond. Experience Engineers play a key role in helping teams determine the optimal balance between platform capabilities, configuration, and custom development, ensuring solutions deliver strong business value while maintaining scalability and maintainability.
Core Skills
Experience Design
Interaction design and UX architecture
Wireframing and high-fidelity prototyping
Design systems and UI pattern libraries
UI Engineering
Strong experience with Lightning Web Components (LWC) and Salesforce Lightning Design System (SLDS)
Proficiency in JavaScript, HTML, CSS, modern UI architectures
Practical experience building accessible interfaces aligned to WCAG 2.1 AA would be a plus
Component-based development
Design-to-code translation
Platform Understanding
Understanding of enterprise platforms (e.g., Salesforce, CRM, ERP, workflow systems)
Ability to evaluate configuration vs customization tradeoffs
Technical literacy to collaborate effectively with architects and engineers
AI-Accelerated Development
Ability to leverage AI coding tools to accelerate prototyping and development
Experience integrating AI-assisted workflows into design and engineering processes
Collaboration & Consulting
Strong communication and storytelling skills
Ability to work across multidisciplinary teams
Comfort operating in ambiguity and rapidly evolving environments
Tools
Figma / Figjam
Jira
Modern front-end frameworks
AI coding assistants and prototyping tools
Client Engagement Responsibilities
Experience Design & Prototyping
Translate user research insights into interaction designs and UI concepts
Create high-fidelity prototypes that demonstrate end-to-end experiences
Define design patterns and interaction models aligned with enterprise design systems
Collaborate with Experience Architects to shape target-state journeys and product experiences
UI Engineering & Rapid Development
Build front-end components and functional prototypes using modern UI frameworks
Develop Lightning Web Components or equivalent UI implementations where appropriate
Translate Figma designs into working interfaces or reusable UI components
Use AI coding assistants to accelerate front-end development and experimentation
Design-to-Delivery Integration
Work with Solution and Technical Architects to ensure alignment between design and platform architecture
Evaluate platform capabilities to determine when to leverage out-of-the-box features vs custom development
Support build teams in implementing design systems and component libraries
Ensure design integrity is maintained through the implementation lifecycle
Experience Optimization
Identify opportunities to simplify user journeys through better system design
Optimize experiences for usability, performance, and maintainability
Contribute to reusable experience assets and accelerators across projects
Professional Experience
6+ years experience across UX design, front-end engineering, or digital product development
Experience delivering enterprise digital solutions or CRM implementations
Consulting mindset with the ability to work in complex transformation environments
Experience working with Salesforce platform (especially Lightning and Experience Cloud)
Experience building Lightning Web Components or similar UI frameworks
Background in design consulting or digital transformation programs
Experience across both B2B and B2C digital experiences