Description
The Global Public Sector Center of Excellence (COE) is seeking an Enablement Analyst or Senior Enablement Analyst based in Sydney, Australia. The Public Sector COE Enablement function serves as a central hub for coordination, awareness, and collaboration across Salesforce organisations on critical Public Sector selling requirements—including regulatory compliance, policy awareness, and field enablement resources.
This role sits within the GPS Sales Excellence & Enablement organisation and supports the Global Public Sector COE in accelerating and scaling Public Sector sales globally. The position helps deliver strategic guidance, enablement programs, and operational support that empower Salesforce teams to sell effectively into government markets while operating within the legal, regulatory, and policy frameworks required for Public Sector engagement.
Role Description
This role will work closely with the Director of GPS Sales Excellence & Enablement (U.S.) and partnering with the Sr. Manager of Public Sector COE Enablement (U.K) to drive the centralised coordination of Public Sector enablement initiatives across Salesforce Operating Units globally.
Initially, the role will focus on driving compliance awareness and operational execution, ensuring global sales teams understand how to compliantly sell to Public Sector accounts and appropriately engage with Government customers.
Sample projects range from supporting coordination with cross-functional stakeholders and subject matter experts to program manage the creation and deployment of Public Sector training programs within the Salesforce Trailhead platform, manage the targeting and assignment of required training, and support global awareness communications via both Slack and Marketing Cloud platforms and tracking, reporting on learner completion via internal tableau dashboards across multiple Salesforce global operating units.
Over time, this role will also contribute to the strategic evolution of Public Sector enablement at Salesforce, identifying opportunities to improve how we support sellers navigating compliance requirements while maintaining the speed and effectiveness of our sales motions.
The ideal candidate brings strong project management execution discipline, along with a relentless curiosity and passion for building innovative enablement frameworks. This individual will help operationalise current programs while also contributing insights and ideas that continuously improve how Public Sector enablement is delivered globally.
Your Impact
Success in this role requires the ability to translate complex concepts into clear guidance, communicate effectively across stakeholders, and drive action from ideas. This impact will be measured by initiatives outlined in your yearly V2MOM (a very transparent goal setting system which tracks your values, vision, methods, obstacles and measures). As one of the most innovative companies in the world, we are also expected individually to contribute to innovating in any area we work. Finally, we are an Ohana (family) culture organisation and look to bring on great people who work well with others and love to celebrate success!
Responsibilities: Public Sector Compliance Enablement
Work closely with the Public Sector COE Enablement Sr. Manager to provide program progress updates to the Director, GPS Sales Excellence and Enablement leader.
Build strong relationships and coordination across the Public Sector COE internal team and key cross functional partners to ensure alignment and successful execution on all initiatives.
Manage annual mandatory Public Sector compliance training programs (H1 Ethics & Integrity: Public Sector Customers; H2 Mastering Public Sector Sales) assigned to 13,000+ global learners
Work with the internal Public Sector COE Program Manager and Strategy POCs to accurately identify and manage training audiences tied to Government Entity-flagged accounts.
Partner with Legal, Ethics & Integrity, and Internal Audit to develop and operationalise compliance training programs and ensure alignment with relevant Management Action Plans (MAPs)
Support awareness and enforcement of Org62 system controls — including automated hard stops preventing opportunity/quote creation for non-compliant sellers
Enablement Program Deployment
Lead coordination and deployment with cross functional subject matter experts for relevant compliance training content within Salesforce Trailhead and the Astro Course Tracker (ACT) platform
Coordinate cross-functional SMEs (Legal, Ethics & Integrity, Sales Strategy, Enablement) on content development, including localisation for global OUs
Drive awareness campaigns via Marketing Cloud to learners, managers, COOs, and OU Enablement leaders at key training milestones
Training Management & Reporting
Leverage Tableau dashboards to track assignments, participation, and completion by leader and Operating Unit for COE leadership and OU COOs
Support data accuracy across Salesforce learning platforms, flagging system discrepancies or challenges to ensure accurate tracking and program execution.
Coordinate with internal team to track and deliver cadenced reporting updates as needed to relevant parties and the internal Public Sector COE team.
Global Coordination & Stakeholder Engagement
Work closely with the Public Sector COE Sr. Manager to serve as Enablement POC for global OU connect sessions across EMEA, ASEAN, India, Japan, and LATAM
Contribute to monthly executive updates reviewed by GPS senior leadership and the CRO office
Maintain centralised documentation, resource canvases, and COE Slack channel content to ensure consistent global awareness of compliance requirements
Coordinate with BT/DET, Trailhead, and Data Management teams on system enhancements impacting compliance tracking
Qualifications:
Experience in enablement operations, program management, sales operations, or business analysis
Strong written and verbal communication skills
Experience with Google Workspace (Docs, Sheets, Slides, Drive)
Strong organisational skills; ability to manage multiple priorities in a fast-paced global environment
Additional Qualifications for Senior Analyst:
Relevant enterprise enablement or strategic initiative experience
Experience coordinating training programs across large organisations
Experience building dashboards, reporting frameworks, or program metrics
Demonstrated ability to manage cross-functional stakeholders across multiple regions
Preferred Qualifications:
Experience with Salesforce CRM, Tableau, or other reporting tools
Experience supporting sales enablement or learning programs
Familiarity with Public Sector or regulated industry sales environments
Experience working in global organisations across multiple time zones
Proficiency with Slack and internal collaboration platforms