Description

• Key Responsibilities:
  • Work as a Technical/Solution Architect on Salesforce Marketing Cloud projects, delivering end-to-end solutions that meet client requirements.
  • Lead discovery sessions and design workshops to capture client needs and translate them into technical designs.
  • Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing Cloud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud, Loyalty Management and Intelligence
  • Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, custom scripts (e.g., AMPscript, SSJS), and tools like MuleSoft or custom ETL solutions ( Optional for Solution Architect )
  • Stakeholder Management: Ability to engage with technical and non-technical stakeholders, translating business needs into technical solutions.
  • Governance and Best Practices – Establish best practices, guidelines, and compliance requirements for implementation.
• Client Engagement:
  • Partner with stakeholders to ensure the delivery of high-quality technical solutions aligned with client expectations.
  • Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
  • Build trusted relationships with clients, ensuring satisfaction and identifying opportunities for further engagement.
• Technical Expertise:
  • Experience with Salesforce Marketing Cloud, including implementation, configuration, and custom development.
  • Strong knowledge of Marketing Cloud tools such as Email Studio, Journey Builder, Automation Studio, Data Cloud and/or Personalization
  • Ability to perform technical debt assessments and optimize high-volume SQL queries and SSJS scripts to ensure platform stability and prevent 'Governor Limit' breaches.
  • Experience with scripting languages (AMPscript, SSJS) and integrating Marketing Cloud with other systems via APIs. ( Optional for Solution Architect )
• Client Focus:
  • Strong communication and interpersonal skills, with the ability to build trust with both internal teams and external clients.
  • Ability to work in a fast-paced, cross-functional environment and manage multiple projects simultaneously.
  • Knowledge of security, compliance, and industry best practices.
• Education and Experience:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Preferred Qualifications:
  • Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Admin, Marketing Cloud Consultant,Marketing Cloud Personalization...).
  • Familiarity with Agile or hybrid project delivery methodologies.