Description

Overview of the Role

As the Director of Product & Pricing Operations, you will lead the strategic engine that translates product innovation into scalable revenue. You aren't just managing SKUs; you are leading a high-performing team responsible for the end-to-end lifecycle of our global price books, product packaging, and operational readiness. You will serve as the critical bridge between Product Management, Finance, and Sales, ensuring our go-to-market (GTM) strategy is backed by rigorous capacity planning and seamless release execution.

Responsibilities

1. Leadership & Team Management

• People Leadership: Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.
• Strategic Roadmap: Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high-impact initiatives.
• Cross-Functional Influence: Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.

2. Release & Capacity Planning

• Release Governance: Own the "Operational Readiness" checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.
• Capacity Management: Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.
• Lifecycle Management: Oversee the end-to-end implementation and testing of new product configurations, ensuring compliance with global financial controls.

3. Pricing Architecture & Execution

• SKU & Price Book Strategy: Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.
• Systems Optimization: Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.
• Global Governance: Establish standards for price book management to ensure data integrity across various regions and currencies.

4. Process Transformation

• Operational Excellence: Identify and lead large-scale process improvements to reduce friction in the "Lead-to-Cash" cycle.
• Risk Mitigation: Manage project-level risks, tracking system requirements and technical dependencies to prevent launch delays.
• AI & Automation Strategy: Leverage predictive analytics and AI-driven workflows to automate routine SKU management and enhance the precision of global pricing models.

Required Qualifications

• Leadership: 10+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people-management capacity.
• Domain Expertise: Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred) and price book architecture.
• Strategic Planning: Proven track record in Release Management and Capacity Planning within a SaaS or high-growth tech environment.
• Analytical Power: Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive-level recommendations.
• Project Rigor: Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi-quarter, cross-departmental initiatives.
• Education: Bachelor’s degree required; MBA or equivalent graduate degree preferred. *LI-Y