Description
About the Team:
The Industries & Apps Trailhead team is a Trailhead-focused, cross-cloud CX team committed to building and maintaining the highest standards in Trailhead strategy and content excellence. We own the end-to-end Trailhead content development process, from roadmap planning to badge release. Our mission is to scale a strategic approach to Trailhead content development that centers business priorities and ensures every cloud in Apps & Industries receives the necessary support for high-quality enablement content.
About the Role:
As a Trailhead Specialist, you will be a pivotal member of our team, combining expertise across content strategy, editing, and writing to deliver impactful enablement for Salesforce customers. This role requires a deep understanding of the Trailhead content lifecycle, a passion for customer success, and the ability to drive strategic initiatives across multiple clouds. You will play a key role in setting and upholding content quality standards, ensuring strategic alignment, and fostering collaboration to produce industry-leading enablement.
What You'll Do:
• Drive Content Development & Editorial Excellence:
◦ As a Trailhead Writer, you will research, plan, and draft Trailhead modules that align with the strategic vision of your assigned cloud(s).
◦ As a Trailhead Editor, you will verify that all content adheres to the Trailhead style guide and the stringent content quality standards set by our team, collaborating closely with Strategists and the centralized Trailhead team.
• Advance AI in CX Enablement:
◦ Contribute to the team's leadership in the research and enablement of AI in CX Trailhead, including creating and testing Trailhead-specific use cases.
◦ Train Apps & Industries CX teammates on vetted AI use cases and any AI innovations developed by the centralized Trailhead team.
Required Skills & Experience:
• 4+ years of proven experience in end-to-end content development, including strategic planning, writing, and editorial oversight for enablement content.
• Demonstrated ability to lead and manage strategic initiatives for content creation, aligning with business priorities.
• Expertise in content quality assurance and adherence to style guides and content standards.
• Strong collaboration and communication skills, with the ability to manage complex stakeholder relationships effectively.
• Experience with, or a strong understanding of, AI tools for content creation, review, and research, given the team's focus on AI enablement.
• Ability to research, plan, and draft engaging and effective Trailhead modules.
• A customer-centric mindset and a passion for creating enablement content that drives adoption and success.
• Adaptability and flexibility to manage shifting priorities and unexpected requests.
Desired Skills & Experience:
• Experience embedding with cloud teams on a project-length basis.
• Familiarity with Salesforce products.
• Familiarity with Trailhead tools and processes.
Why Join Us?
This is an opportunity to be part of a collaborative and strategic team that directly impacts customer success across Salesforce's Industries & Apps portfolio. You will play a vital role in shaping how customers learn, adopt, and succeed with Salesforce, contributing to a team that values continuous feedback, strategic innovation, and commitment to content excellence. Join us to work on cutting-edge enablement, including the integration of AI, and to grow your career within a dynamic and supportive environment.